Terrance Easter
Saint Martinsville,LA
Summary
Transitioning IT professional pursuing multiple CompTIA, Microsoft, and Linux certifications. Skilled at educating customers on products, services and recommending best options that meet their needs. Operations and logistical experience. Possesses excellent communication skills to ensure quality and integrity.
Overview
12
12
years of professional experience
Work History
Customer Engineer 2
NCR
Atlanta, GA
09.2021 - 08.2024
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
- Increased first-call resolution rates through comprehensive problem analysis paired with swift action plans.
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered incoming support inquiries via chat, phone and email.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Contributed to the company''s growth by identifying opportunities for upselling additional products and services that met customers'' needs.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
Warehouse Helper
Louisiana State University
Baton Rouge
09.2018 - 12.2019
- Loaded, unloaded, and moved material to and from storage and production areas
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Assembly Line Worker
Assembly Corporation
Chattanooga
06.2017 - 01.2018
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances
- Removed rough spots to enhance parts alignment and improve finishes
- Completed durable assemblies and subassemblies with hand and power tools such as drills and wrenches
- Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift
- Inspected and tested components, assemblies, and power tools for proper functionality.
Cashier
Dollar General
Lafayette
07.2015 - 05.2016
- Resolved issues and balanced the accounting information and cash drawer
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Checked prices for customers and processed items sold by scanning barcodes
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Driver Helper
UPS
Lafayette
09.2015 - 12.2015
- Lifted and carried packages weighing up to 50 pounds
- Secured products on truck with use of straps, load bars and bulkhead attachment points
- Accomplished product or package deliveries in accordance with preset schedule requirements
- Loaded products or packages onto trucks and organized items according to preset sorting procedures
- Assisted driver with product or package deliveries to residential and commercial locations.
Flagger
Cajun Sugar Mill
New Iberia
09.2012 - 01.2013
- Familiar with use of hand signaling procedures
- Controlled flow of automotive traffic under direction of project supervisor
- Spoke clearly and confidently to drivers to provide detour routes and direct around work areas
- Organized and maintained site equipment during slow hours.
Education
Information Technology System Administrator -
MyComputerCareer
10.2020
Skills
- VOIP
- Customer service experience
- Diagnose, maintain and repair
- Migrations & imaging
- Installations & updates
- System maintenance
- Perform diagnostics & repairs
- Windows Server/Windows, 7,8,10
- Active Directory /VPN
- VMWare, Virtual PC
- LAN/WAN/VLAN
- Troubleshoot networks
- Customer Support
- Diagnostic Testing
- Support Services
- Time management abilities
- Professionalism
- Goal Setting
- Hardware and Software Repair
- Problem-solving abilities
- Time Management
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Equipment Installation
- Repair work
- Hardware maintenance
Timeline
Customer Engineer 2
NCR
09.2021 - 08.2024
Warehouse Helper
Louisiana State University
09.2018 - 12.2019
Assembly Line Worker
Assembly Corporation
06.2017 - 01.2018
Driver Helper
UPS
09.2015 - 12.2015
Cashier
Dollar General
07.2015 - 05.2016
Flagger
Cajun Sugar Mill
09.2012 - 01.2013
Information Technology System Administrator -
MyComputerCareer