Terrance Edwards
New Orleans,LA
Work Preference
Summary
Dynamic hospitality professional with a proven track record in maintaining accurate financial records and delivering exceptional guest satisfaction. Expertise in front desk operations, bookkeeping, and efficiently resolving guest inquiries contributes to a seamless experience for all patrons. Strong team player dedicated to collaboration and adaptability, ensuring smooth night operations and fostering a positive work environment. Committed to upholding hotel policies and consistently achieving outstanding results.
Education
Some College (No Degree) - Trainer
Everest College, MSEC
Denver, CoSkills
- Marriott experience
- Effective verbal communication
Proficient in Zoom
Proficient in Skype communication
Google Docs proficiency - Skilled in utilizing Marriott MARSHA platform
- Nite Vision program management
- Experience with Hyatt Place systems
- Proficient in Microsoft
- Effective written communication
- Live chat support
- Client service recommendations
- Microsoft Office proficiency
- Customer engagement
- Customer booking management
- Property management software
- Compliance audit procedures
- Front office administration
Overview
1
1
In the customer service arena for over 20 years
Certification
- Training Certificate
Timeline
Some College (No Degree) - Trainer
Everest College, MSEC