Terrance Felder
Experienced Security Supervisor with over 19 years in healthcare background, 5 years of Security leadership experience supervising security personnel in a fast-paced hospital environment. Skilled in managing daily security operations, responding to emergencies, conducting investigations, enforcing hospital policies, and ensuring the safety of patients, visitors, and staff. Proven ability to lead teams, coordinate with law enforcement and emergency responders, prepare incident reports, resolve conflicts, and maintain a secure environment while providing exceptional customer service. Strong background in access control, de-escalation techniques, staff training, and regulatory compliance.
Key Responsibilities
- Supervise and schedule security officers across multiple hospital departments and shifts.
- Respond to emergency situations, disturbances, and security incidents.
- Investigate incidents and prepare detailed reports.
- Ensure the safety and security of patients, visitors, employees, and hospital property.
- Train, mentor, and evaluate security staff performance.
- Coordinate with local police, fire departments, and emergency management personnel.
- Conduct security rounds and inspections throughout the facility.
- Monitor surveillance systems, access control systems, and alarm responses.
- Handle workplace violence prevention and conflict de-escalation.
- Enforce hospital policies and regulatory compliance standards.
Work History
Security Supervisor
8 Years 4 Months- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Patient Care Tech
6 Years- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Environmental Services Housekeeper
4 Years 7 Months- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Verified cleanliness and organization of storage areas and carts.
Education
Certifications - Computer And Information Systems Security
- Honor Roll [July 2009- June 2011
- Professional Development: computer networking
- Ranked in Top 10% of class
Skills
Additional Information
I am employed by Atlantic Health on 7/23/2007 to spend my first four + years in environmental services and the following six + years as a patient care tech for an orthopedic floor and float pool. Currently last five years I’ve spent doing security, where I have become a supervisor —significant time and attendance over my sixteen-year employment span—quick learner great people, and communication skills also a hard worker and team player.