Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrance Henderson

Newark

Summary

Dynamic Field Service Technician with a proven track record at Connect One, excelling in troubleshooting and repair. Recognized for exceptional customer service and problem-solving skills, I foster positive client relationships while delivering timely, effective solutions. Committed to safety and preventive maintenance, I enhance equipment longevity and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Field Service Technician

Connect One
03.2016 - 11.2021
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Field Technician

Visionpro
04.2013 - 02.2016
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Delivered high-quality work by diligently following standard operating procedures.

Field Technician

Cablevision
09.2008 - 06.2013
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Utilized safety practices with no complaints or accidents.
  • Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
  • Provided exceptional customer service, resolving inquiries and technical issues swiftly.

Field Service Technician

TNI
12.2021 - 11.2024
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Education

Certificate - Electrical, Electronics And Communications Engineering

Lincoln Technical Institute
Union, NJ
06.2008

High School Diploma -

East Orange Campus High
East Orange, NJ
06.2003

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Teamwork and coordination
  • Training and mentoring

Timeline

Field Service Technician

TNI
12.2021 - 11.2024

Field Service Technician

Connect One
03.2016 - 11.2021

Field Technician

Visionpro
04.2013 - 02.2016

Field Technician

Cablevision
09.2008 - 06.2013

Certificate - Electrical, Electronics And Communications Engineering

Lincoln Technical Institute

High School Diploma -

East Orange Campus High

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