Splunk
Terrance Hickmon
Atlanta,GA
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Training Specialist
FedEx Corporation
01.2021 - Current
- Enhanced operational efficiency by identifying and bridging training needs
- Identified key training gaps, boosting operational efficiency
- Refined training processes by addressing specific performance metrics
- Slashed printer downtime by 20% through effective troubleshooting and repairs.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Customer Pickup Coordinator
FedEx Corporation
10.2016 - 12.2020
- Entered data, generated reports, and produced tracking documents.
- Analyzed customer feedback to develop solutions that significantly improved pickup performance
- Boosted customer satisfaction by streamlining communication and follow-up processes
- Leveraged data analysis to enhance pickup accuracy and reduce customer complaints
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
Bootcamp Certificate - Cyber & Network Security
Georgia Institute of Technology
Atlanta, GA11.2022
Master of Science - Organizational Leadership
Brenau University
Gainesville, GA02.2016
Skills
- Security Monitoring
- Ticketing System
- Linux
- Vulnerability Assessment
- Mitigation
- Malware Analysis
- Documentation
- SIEM management
- Threat Intelligence
- Log Analysis
- Incident Response
- Network Security
Projects
Source: Automated Cashier Project
Platforms and Technology Used: Kali Linux, Virtual Machines, Python Scripting
Developed an automated cashier system using Python scripting, improving transaction processing efficiency.
Project: Cloud Guardian Project
Platforms and Technology Used: Apache Web Server, Splunk (SIEM), Log Analytics, Virtual Machines
Implemented log analysis for an Apache web server using Splunk, enhancing security monitoring and incident response.
Certification
CompTIA Security+
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Kali Linux
Microsoft Office Suite
Microsoft Azure
Sales Force
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home option401k matchCompany CulturePaid time offQuote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Training Specialist
FedEx Corporation
01.2021 - Current
Customer Pickup Coordinator
FedEx Corporation
10.2016 - 12.2020
Bootcamp Certificate - Cyber & Network Security
Georgia Institute of Technology
Master of Science - Organizational Leadership
Brenau University
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