Terrance Holmes
Harrisburg,PA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10 years of experience working in busy work environments.
Overview
29
29
years of professional experience
Work History
Warehouse Specialist
Chewy
10.2021 - 04.2023
- Improved warehouse efficiency by streamlining inventory management processes and implementing new organizational systems.
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
Customer Service Representative
NRA
03.2020 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for their debts
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Housekeeping Inspector
Red Lion Hotel
10.2017 - 07.2018
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Improved overall hotel appearance with diligent attention to detail during inspections.
Head Housekeeper
Red Roof Inn Hotel
09.2015 - 09.2017
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
Custodian
Spring Creek Rehabilitation & Healthcare Center
01.2005 - 08.2005
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Floor care tech
Supervisor
Tridon Cleaning Services
03.2004 - 01.2005
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Supervised a cleaning crew of 20 to 30 people
Custodian Supervisor
Harrisburg School District
08.1998 - 01.2001
- Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
- Enhanced team productivity through consistent training and guidance for all staff members.
- Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
- Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
- Train new employees and current staff to perform maintenance and janitorial work
Custodian
Community General Hospital
04.1994 - 08.1998
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces for patients
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Sanitize patients rooms, commons areas, operating rooms, and outside areas for visiting patients.
Education
No Degree - Business Administration
Harrisburg Area Community College
Harrisburg, PAHigh School Diploma -
Harrisburg School District
Harrisburg, PA05.1990
Skills
- Physical stamina
- Record keeping
- Shipping and receiving
- Computer literacy
- Teamwork and collaboration
- Storage organization
- Equipment maintenance
- Time management
- Warehouse safety
Timeline
Warehouse Specialist
Chewy
10.2021 - 04.2023
Customer Service Representative
NRA
03.2020 - 06.2021
Housekeeping Inspector
Red Lion Hotel
10.2017 - 07.2018
Head Housekeeper
Red Roof Inn Hotel
09.2015 - 09.2017
Custodian
Spring Creek Rehabilitation & Healthcare Center
01.2005 - 08.2005
Supervisor
Tridon Cleaning Services
03.2004 - 01.2005
Custodian Supervisor
Harrisburg School District
08.1998 - 01.2001
Custodian
Community General Hospital
04.1994 - 08.1998
No Degree - Business Administration
Harrisburg Area Community College
High School Diploma -
Harrisburg School District
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