Terrance Johnson
Hampton,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home & Credit Pros LLC
Atlanta, GA
03.2021 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Adhered to company initiatives and achieved established goals.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
Food Depot Market
Lovejoy, GA
01.2019 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Science - Computer Engineering
Full Sail University
Winter Park, FL01-2026
High School Diploma -
Hampton High School
Hampton, GA05-2021
Skills
- Call Management
- Information Security
- Report Generation
- Consultative Sales
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Complaint Resolution
- Project Management Abilities
- High-Energy Attitude
- CRM Software
- Customer Consulting
- In-Store Support
- Client Relations
- Sales Closing
- Critical Thinking
- Microsoft Office Suite
Timeline
Customer Service Representative
Home & Credit Pros LLC
03.2021 - Current
Customer Service Representative
Food Depot Market
01.2019 - 03.2021
Bachelor of Science - Computer Engineering
Full Sail University
High School Diploma -
Hampton High School
Similar Profiles
Kim LEONEKim LEONE
Owner at Caring Hands Home Care Pros LLCOwner at Caring Hands Home Care Pros LLC
Emelito NeroEmelito Nero
Certified Credit Repair Specialist at The Credit ProsCertified Credit Repair Specialist at The Credit Pros
Mark Stephen MiguelMark Stephen Miguel
Sales Process Admin at The Credit ProsSales Process Admin at The Credit Pros