Terrance Jones

Business Operations - Merchant Onboarding role involves managing the process of integrating new merchants onto a platform, ensuring smooth setup, compliance, and a seamless onboarding experience.

• Ensure compliance with company policies, industry regulations, and legal requirements.
• Assist in identifying and mitigating operational risks.
• Processes merchant onboarding applications and coordinates resolution of any issues with partners and merchants. Leads resolution of any merchant setup or configuration issues. Understands potential issues and proactively takes steps to avoid or resolve them.
• Serve as primary point of interface between internal teams and resources, and external vendors, partners and merchants with regard to merchant application and onboarding

• Supervise and guide a team of insurance service representatives, ensuring high-quality customer service and adherence to company policies.

• Manage daily operations, set team goals, and monitor performance to ensure targets are me

• Stay updated on industry trends, policy changes, and new product offerings to provide accurate information to customers.

Managed labor assignments and equipment allocations and met transportation, operations and production goals.

• Worked closely with personnel, customers, and contractors to resolve problems.
• Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.

• Trained new personnel regarding company operations, policies and services.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Investigated and resolved accounting, service and delivery concerns.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.

Compliance and Risk Assessment Specialist is responsible for reviewing and confirming the compliance, integrity, and potential risks of clients or partners to ensure they meet all regulatory requirements.

Identify and evaluate potential risks

Provide recommendations to mitigate identified risks

Verify compliance with contractual obligations and corporate governance practices.

Prepare comprehensive due diligence reports summarizing findings, risks, and recommendations.

Document all investigative processes and evidence gathered.