Terrance Jones
Horn Lake,MS
Summary
Dynamic security professional with extensive experience at Baptist Memorial Hospital, excelling in public safety and incident documentation. Proven ability to enhance patient care through effective collaboration and critical thinking. Skilled in surveillance monitoring and customer engagement, consistently ensuring a safe environment while maintaining high standards of service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Baptist Memorial Hospital
6019 Walnut Grove
2024 - Current
- Monitored entrances and exits to ensure safety of patients and staff.
- Conducted regular security patrols throughout hospital premises.
- Responded promptly to incidents and emergencies, coordinating with law enforcement as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Implemented safety measures to mitigate risks within hospital environment.
- Collaborated with medical staff to address security concerns and enhance patient care experience.
- Utilized surveillance systems to monitor facilities and deter potential threats effectively.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Warehouse Associate/ Lead
Hollingsworth Logistics
4895 Citation Dr.
01.2019 - 11.2024
- Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
- Assisted in inventory management by accurately labeling and organizing stock items.
- Collaborated with team members to ensure timely order fulfillment and shipment accuracy.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Inspected incoming shipments for quality assurance, reporting discrepancies as needed.
- Trained new associates on warehouse procedures, tools, and safety protocols.
- Implemented process improvements that enhanced workflow efficiency in daily operations.
- Contributed to regular stock audits to maintain inventory accuracy and reduce discrepancies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Customer Service Associate Cashier
Walgreens
3515 Park Ave.
01.1999 - 11.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained accurate cash drawer and reconciled discrepancies at end of shifts.
- Ensured compliance with company policies and procedures during customer interactions.
- Trained new associates on cash handling techniques and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Melrose High School
MemphisSkills
Public safety
Report writing
Guest relations
Incident documentation
Search and seizure
Surveillance monitoring
Crowd control
Customer service
Attention to detail
Cash handling
Customer engagement
Multitasking Abilities
Critical thinking
Decision-making
Organizational skills
Certification
Forklift Certification, Armed Security License
Timeline
Warehouse Associate/ Lead
Hollingsworth Logistics
01.2019 - 11.2024
Customer Service Associate Cashier
Walgreens
01.1999 - 11.2002
Armed Security Officer
Baptist Memorial Hospital
2024 - Current
High School Diploma -
Melrose High School