Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Terrance Jones-Martin

Unarmed security gaurd/ retail associate
Los Angeles,CA
Terrance Jones-Martin

Summary

Dynamic Security Officer with a proven track record at tase Thyme Catering, and other establishments skilled in incident reporting and surveillance. Successfully enhanced safety protocols, reducing unauthorized access incidents significantly. Adept at complex problem-solving and delivering exceptional customer service, fostering a secure and welcoming environment for all guests and staff.

Overview

3
years of professional experience
2
Certification

Work History

YMCA

YMCA Volunteer
01.2024 - 05.2024

Job overview

  • Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
  • Strengthened relationships with local organizations through effective partnership development and collaboration efforts.
  • Promoted a healthy lifestyle by instructing fitness classes for various age groups.
  • Fostered a welcoming environment for all visitors through friendly greetings, informative tours, and prompt assistance with inquiries.
  • Boosted participant satisfaction by actively seeking feedback on programs and implementing improvements based on input received.
  • Contributed to the development of new program offerings, enhancing overall service quality and variety for YMCA members.
  • Developed strong relationships with parents of program participants, keeping them informed about their child''s progress and achievements at the YMCA.
  • Assisted in maintaining a clean and safe facility by performing routine maintenance tasks as needed.
  • Increased membership retention rates by providing exceptional customer service and addressing member concerns promptly.
  • Enhanced community engagement by organizing and leading YMCA events and activities.

Taste Thyme Catering

Catering Server
06.2022 - 05.2024

Job overview

  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Safe tech security services

Security Officer
08.2024 - 04.2025

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Education

Lancaster High School
Lancaster, CA

Diploma
06.2024

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Surveillance
  • Access control
  • Patrol operations
  • Complex Problem-solving
  • CCTV surveillance

Certification

CPR certification

Powers to arrest and use of force certified

Timeline

Security Officer

Safe tech security services
08.2024 - 04.2025

YMCA Volunteer

YMCA
01.2024 - 05.2024

Catering Server

Taste Thyme Catering
06.2022 - 05.2024

Lancaster High School

Diploma

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Terrance Jones-Martin Unarmed security gaurd/ retail associate
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