Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Terrance Liggins

New York

Summary

Dynamic and results-driven professional with extensive experience as a Crew Leader at AMC Theatres, excelling in crew management and customer satisfaction. Proven ability to train new hires and enforce safety guidelines, enhancing team performance and fostering a secure environment. Strong communicator adept at resolving issues and maintaining high service standards.

Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.

Overview

8
8
years of professional experience

Work History

Crew Leader

AMC Theatres
06.2022 - Current
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored new crew members on operational procedures and customer interaction standards.
  • Maintained compliance with health and safety regulations to ensure a safe environment for staff and patrons.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Assisted in resolving customer inquiries and complaints, fostering a positive guest experience.
  • Maintained accurate and timely project documentation, facilitating clear communication across teams.

Supervisor

U.S. Security Associates
08.2017 - 12.2020
  • Supervised security personnel, ensuring adherence to protocols and standards.
  • Monitored surveillance systems, assessing real-time data to protect assets effectively.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Coordinated incident response efforts, maintaining safety and security for all personnel.

Education

GED -

Graphics Communication Arts
New York, NY

Skills

  • Crew oversight
  • Safety guidelines
  • Multitasking and organization
  • Crew management
  • Heavy lifting
  • New hire training
  • Verbal and written communication

Languages

Spanish
Native or Bilingual

Timeline

Crew Leader

AMC Theatres
06.2022 - Current

Supervisor

U.S. Security Associates
08.2017 - 12.2020

GED -

Graphics Communication Arts

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