Terrance Little
Baker City
Summary
Dynamic and results-oriented professional with extensive experience in inventory management and customer service, notably at Baker City Chevrolet GMC. Excelled in streamlining operations and enhancing customer satisfaction through effective vendor relations and innovative inventory solutions. Skilled in invoice processing and known for exceptional communication abilities, significantly improving efficiency and reducing expenses.
Overview
6
6
years of professional experience
Work History
Parts Manager
Baker City Chevrolet GMC
10.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Retail Service Specialist
O'Reilly Auto Parts
09.2021 - 10.2024
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
Reserve Deputy Sheriff
Baker County Sheriff's Office
07.2020 - 09.2021
- Provided support during high-risk operations, ensuring the safety of fellow officers and civilians.
- Assisted in the planning and execution of large-scale events such as parades or festivals, ensuring public safety and crowd control.
- Improved communication skills by interacting with diverse populations during calls for service or community events.
- Enhanced public safety by conducting routine patrols and responding to emergency situations.
Edge Glue Operator Trainee
Marvin Wood Products
09.2018 - 09.2021
- Improved product quality by adhering to strict safety guidelines and maintaining a clean work environment.
- Increased overall productivity through diligent attention to detail and commitment to meeting deadlines.
- Reduced downtime by conducting regular preventative maintenance on machinery and tools.
- Demonstrated adaptability by quickly learning new processes and systems as needed for various projects or assignments.
Education
High School Diploma -
Baker High School
Baker City, OR06-2013
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
Timeline
Parts Manager
Baker City Chevrolet GMC
10.2023 - Current
Retail Service Specialist
O'Reilly Auto Parts
09.2021 - 10.2024
Reserve Deputy Sheriff
Baker County Sheriff's Office
07.2020 - 09.2021
Edge Glue Operator Trainee
Marvin Wood Products
09.2018 - 09.2021
High School Diploma -
Baker High School
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