Terrance Malloy
Fairfax,VA
Summary
Dynamic and results-oriented professional with a proven track record at Sterling Appliances, excelling in customer service and teamwork. Expertise in problem-solving and multi-tasking significantly enhances customer satisfaction and loyalty. Demonstrates exceptional money handling abilities and a flexible approach, contributing to a positive and efficient work environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Sterling Appliances
08.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Georgetown Cupcake
08.2012 - 12.2018
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Ballou High School
Washington, DC Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Money handling
- Flexible schedule
- Client service
Timeline
Sales Associate
Sterling Appliances
08.2019 - 12.2020
Customer Service Representative
Georgetown Cupcake
08.2012 - 12.2018
Ballou High School
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