Terrance McGaster
Fayetteville,AR
Summary
Determined hard working student hoping to utilize my interpersonal skills in any field
Skilled customer relations and project management
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Inn At Carnall Hall
10.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Server, To-Go Specialist
Olive Garden
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Desk Agent
Inn At Carnall Hall
03.2023 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Night Auditor
Inn at Carnall Hall
10.2020 - 06.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
Delivery Driver
Pizza Hut
01.2020 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Valet
Graduate Hotel
01.2020 - 03.2020
- Built positive customer rapport for courteous, friendly and professional service.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
Guest Services
Omni Hotel Fort Worth
08.2014 - 12.2019
- Bellman
- Concierge
- Loyalty/Safety Ambassador
Education
Some College (No Degree) - Management, Supply Chain
University of Arkansas, Sam M. Walton College of Business
Fayetteville, ArkansasSkills
- Problem-solving skills
- Team building proficiency
- Training and mentoring
- VIP guest relations
- Team building and supervision
- Exceptional communication
- Business recordkeeping
Timeline
Front Desk Supervisor
Inn At Carnall Hall
10.2024 - Current
Front Desk Agent
Inn At Carnall Hall
03.2023 - 10.2024
Server, To-Go Specialist
Olive Garden
05.2022 - Current
Night Auditor
Inn at Carnall Hall
10.2020 - 06.2024
Delivery Driver
Pizza Hut
01.2020 - 05.2022
Valet
Graduate Hotel
01.2020 - 03.2020
Guest Services
Omni Hotel Fort Worth
08.2014 - 12.2019
Some College (No Degree) - Management, Supply Chain
University of Arkansas, Sam M. Walton College of Business