Terrance Montoya
Seattle,WA
Summary
Professional with strong background in railway operations and logistics, prepared to ensure safe and efficient train movement. Skilled in coordinating with team members, adapting to changing conditions, and achieving operational goals. Known for reliability, attention to safety protocols, and effective communication. Adept at troubleshooting and problem-solving in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Locomotive Conductor
Amtrak National Passenger Rail Corporation
08.2015 - Current
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Performed daily inspections on switches.
- Prepared forms, required reports, switch lists and train orders daily.
- Communicated through various methods to conduct train movement.
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Qualified new-hire instructor.
Operations Manager, Front Desk Supervisor Amtrak
Marriott International
08.2012 - 08.2015
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Oversaw financial transactions at the front desk, ensuring accuracy in billing procedures and cash handling practices.
- Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.
Reservation Agent, Concierge
Ritz Carlton
03.2012 - 07.2012
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Web Development
Seamless Web
06.2010 - 03.2012
- Managed relationships with external vendors to ensure prompt delivery of high-quality services, such as content creation or web development.
Data-entry at the Salt Lake City Remote Encoding Center
United States Postal Service
08.2006 - 06.2010
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Ph.D - Physics, Astrophysics
University of Massachusetts
Amherst, Massachusetts05-2013
Associate of Science -
Salt Lake Community College
Salt Lake City, UT05-2008
Technical Certificate - Veterinary Science
Jordan Applied Technology Center
South Jordan, UT01.2004
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West Jordan High School
Salt Lake City, UT01.2004
Skills
- High reading comprehension level
- Strong work ethic; incredibly punctual
- Complex problem solving aptitude
- Proficiently analyze and interpret data
- Excellent organizational skills
- Strong attention to detail
- Superb social skills; works well with other people and groups, listens and follows direction well
Timeline
Locomotive Conductor
Amtrak National Passenger Rail Corporation
08.2015 - Current
Operations Manager, Front Desk Supervisor Amtrak
Marriott International
08.2012 - 08.2015
Reservation Agent, Concierge
Ritz Carlton
03.2012 - 07.2012
Web Development
Seamless Web
06.2010 - 03.2012
Data-entry at the Salt Lake City Remote Encoding Center
United States Postal Service
08.2006 - 06.2010
Technical Certificate - Veterinary Science
Jordan Applied Technology Center
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West Jordan High School
Ph.D - Physics, Astrophysics
University of Massachusetts
Associate of Science -
Salt Lake Community College
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