Terrance Nelson
Chandler,US
Summary
Operations Manager with 8+ years of extensive expertise in security management and team leadership. Proficient in risk assessment, emergency response, and developing innovative security protocols that enhance asset protection and operational efficiency. Skilled in training and recruitment, fostering a culture of accountability and excellence, while driving strategic improvements in security systems and customer service. Professional with proven track record in fostering strong client relationships and delivering exceptional service. Known for ability to drive client satisfaction and loyalty through attentive communication and customized solutions. Highly collaborative and results-focused, with reputation for adaptability and reliability. Skilled in conflict resolution and strategic planning to meet evolving client needs.
Overview
8
8
years of professional experience
Work History
Account Manager
JBS Tolleson
Tolleson, AZ
08.2021 - Current
- Safeguards assets from theft, fraud, and loss, enhancing security protocols.
- Develops and implements loss prevention programs, improving asset protection.
- Conducts risk assessments and audits, identifying vulnerabilities and strengthening security.
- Manages staff and schedules, ensuring contract compliance and efficient operations.
- Oversees training and recruitment, fostering a culture of accountability and excellence.
- Developed and executed employee training programs on security measures, fostering a culture of awareness and accountability.
- Maintained accurate staffing schedules, ensuring compliance with contract requirements while optimizing branch overtime strategies.
- Facilitated effective communication with management to review operational reports, addressing discrepancies promptly for seamless operations.
- Implemented comprehensive loss prevention strategies, resulting in a marked reduction in asset theft and increased overall security.
- Conducted thorough risk assessments, identifying critical vulnerabilities and enabling targeted enhancements to security protocols.
- Fostered strong partnerships with management to streamline operational reviews, effectively addressing discrepancies and improving workflow.
- Developed and implemented security protocols to enhance facility safety and compliance.
- Conducted regular risk assessments to identify vulnerabilities and improve response strategies.
- Led investigations into asset loss incidents, identifying root causes and implementing corrective actions.
- Developed and executed training programs for staff on loss prevention strategies and policies.
- Led loss prevention strategies to reduce shrinkage and enhance inventory accuracy.
- Trained and mentored staff on loss prevention protocols and best practices.
- Managed client relationships, ensuring consistent communication and satisfaction across multiple accounts.
- Developed strategic account plans, aligning services with client goals to enhance retention.
- Analyzed client feedback and market trends to inform product development strategies.
Account Operations Manager
SecureOne Security
Tempe, AZ
05.2020 - 01.2021
- Managed recruitment and training, enhancing staff readiness and reducing onboarding time.
- Scheduled 3,500+ hours, ensuring contract compliance and reducing overtime costs.
- Processed payroll accurately, managing timesheets, VTO, and PTO for all officers.
- Coordinated with supervisors for effective training, boosting performance and retention.
- Prepared reports, addressing discrepancies to maintain operational efficiency.
- Analyzed staffing patterns to optimize resource allocation, resulting in significant reductions in overtime and increased contract compliance.
- Collaborated with supervisors to implement on-the-job training, fostering a supportive environment that boosted employee retention and performance.
- Maintained meticulous payroll records, ensuring compliance and accuracy while managing timesheets and leave requests for all personnel.
- Developed a new recruitment strategy that enhanced the talent acquisition process, resulting in a qualified workforce aligned with operational needs.
- Streamlined training processes, significantly reducing onboarding time while enhancing staff readiness and operational efficiency.
- Analyzed staffing patterns to optimize resource allocation, achieving notable improvements in contract compliance and reducing overtime expenses.
- Developed and implemented security protocols to enhance organizational safety and compliance.
- Led incident response teams to effectively manage security breaches and mitigate risks.
- Developed and maintained strong client relationships, enhancing satisfaction and retention.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations.
Assistant Account Manager
Allied Universal Security
Phoenix, AZ
07.2018 - 05.2020
- Assisted in hiring and training new staff, ensuring seamless integration and compliance.
- Managed job offers and detailed position discussions, enhancing candidate understanding.
- Supported operations and training, aligning with client instructions and internal procedures.
- Supervised report distribution and communication, fostering informed security teams.
- Handled emergency responses, maintaining strong client relationships and effective communication.
- Facilitated onboarding sessions for new hires, enhancing team cohesion and ensuring a smooth transition into their roles.
- Streamlined training processes for security personnel, leading to measurable improvements in compliance with post orders.
- Monitored and reviewed reports and logs, providing actionable insights that improved operational efficiency across the security team.
- Coordinated communications during emergencies, ensuring swift responses and strengthening client-security relationships.
- Managed payroll processes using ADP, ensuring timely and accurate compensation for all officers while adhering to internal protocols.
- Oversaw hiring and training processes, enhancing team integration and compliance, resulting in a more efficient onboarding experience.
- Managed client accounts, ensuring satisfaction and retention through effective communication and relationship-building.
- Developed strategic proposals for clients, enhancing service offerings based on specific needs and market trends.
- Coordinated onboarding processes for new clients, streamlining transition phases to ensure seamless integration of services.
Operations Supervisor/Assistant Branch Manager
U.S. Security Associates
Phoenix
07.2018 - 05.2020
- Interviewed candidates, ensuring compliance with safety regulations, enhancing team safety.
- Trained new hires, organized staff meetings, and managed schedules, improving operational efficiency.
- Planned workforce strategies, collaborating with clients to uphold policies, boosting client satisfaction.
- Processed payroll for Maricopa County officers via ADP, ensuring accuracy and timely disbursement.
- Conducted daily site patrols, addressing issues promptly, maintaining a secure environment.
- Streamlined employee onboarding processes, enhancing training efficiency and significantly reducing time to full productivity.
- Monitored compliance with safety regulations, leading to improved workplace safety and a noticeable reduction in incident reports.
- Coordinated weekly staff meetings and shift schedules, fostering team communication and ensuring optimal resource allocation.
- Trained new hires on company policies, cultivating a positive work environment that improved employee retention rates.
- Implemented an automated payroll system using ADP, ensuring timely and accurate payroll processing for all staff in Maricopa County.
- Orchestrated daily site patrols, proactively addressing security concerns and ensuring a safer environment for staff and clients.
- Supervised daily operations to ensure compliance with security protocols and client requirements.
- Conducted performance evaluations and provided mentorship to enhance team productivity and morale.
- Led daily branch operations, ensuring adherence to company policies and regulatory compliance.
- Streamlined workflow processes, enhancing efficiency and reducing operational bottlenecks.
- Mentored staff on best practices in customer service and operational procedures.
Director of Recruiting and Training
Blue Steel Security
10.2018 - 04.2019
- Crafted compelling job ads, attracting top talent and enhancing candidate quality.
- Managed recruiting processes for new hires, increasing retention and commitment.
- Streamlined recruitment with department heads, ensuring timely placements.
- Cultivated strong relationships with candidates, providing personalized guidance throughout the recruitment process.
- Maintained meticulous records on applicants and set up new HR files, ensuring compliance and operational efficiency.
- Spearheaded recruitment strategy, enhancing candidate quality and driving substantial improvements in team performance.
- Implemented data-driven training programs, leading to noticeable gains in employee retention and engagement.
- Led recruitment strategy development to align talent acquisition with organizational goals.
- Developed and delivered training programs to enhance employee skills and knowledge.
- Assessed training needs through surveys and performance evaluations to tailor content effectively.
- Developed and implemented recruitment strategies to attract top talent across diverse industries.
- Led full-cycle recruitment processes, from job posting to candidate onboarding, ensuring timely placements.
Lead Site Lieutenant
Securitas Inc.
Phoenix
03.2018 - 08.2018
- Supported clients and officers, ensuring safety and compliance across operations.
- Created and confirmed weekly schedules, optimizing officer deployment.
- Adhered to regulations, maintaining high standards of safety and compliance.
- Collaborated with TSA and police, enhancing security measures.
- Implemented procedures, leading to measurable improvements in operational efficiency.
- Fostered a collaborative environment by providing essential support to clients and law enforcement, enhancing community trust and safety.
- Implemented strict adherence to safety protocols, resulting in improved compliance and a safer environment for all stakeholders.
- Analyzed security needs and developed weekly officer schedules, optimizing coverage and ensuring prompt response to incidents.
- Coordinated with law enforcement and TSA to streamline communication, significantly reducing response times during security events.
- Maintained comprehensive records of security activities, ensuring accuracy and facilitating data-driven decision-making for future operations.
- Led security operations, enhancing compliance and safety protocols, which significantly improved overall operational efficiency.
Education
Associate of Science - Business Administration And Management
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ06.2017
Skills
- Report writing
- Incident reports
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
- Client services
- Strategy development
- Team oversight
- Business growth strategies
- Relationship building and management
- Customer engagement
- Client needs assessment
- Microsoft outlook, word, and Excel
- Customer focused
- Problem-solving
- Excellent time management skills
- Branch operations management
Timeline
Account Manager
JBS Tolleson
08.2021 - Current
Account Operations Manager
SecureOne Security
05.2020 - 01.2021
Director of Recruiting and Training
Blue Steel Security
10.2018 - 04.2019
Assistant Account Manager
Allied Universal Security
07.2018 - 05.2020
Operations Supervisor/Assistant Branch Manager
U.S. Security Associates
07.2018 - 05.2020
Lead Site Lieutenant
Securitas Inc.
03.2018 - 08.2018
Associate of Science - Business Administration And Management
Maricopa Community Colleges, Paradise Valley Community College