Terrance Pirtle
Franklinton,NC
Summary
Well-qualified Human Resources and Customer Service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Human Resources Generalist, Onboarding Coordinator
Aramark
12.2018 - 06.2022
- Initial contact for current employees, applicants, new hires, and managers via phone, email and computer based tracking systems regarding various HR, Onboarding, and Recruiting inquiries
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Partnered with Recruiting team to screen new job candidates, process new hire documents, onboard new employees, and move qualified candidates to appropriate job openings
Human Resources Coordinator, Onboarding
AkzoNobel
01.2017 - 01.2018
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Developed effective recruitment and onboarding strategies for new hires.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Entered New Hire information accurately and in a timely manner to ensure correct orientation, payroll and benefits processes.
Management Trainee, Sr. Customer Service Rep
Enterprise Rent-A-Car
02.2013 - 05.2016
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
- Described product to customers and accurately explained details and care of merchandise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed and implemented marketing strategies to grow, improve, and maintain relationships with client bases.
- Responsible for investigation of complex billing errors and correcting transactions for multiple types of accounts
Welcome Team Member, Compliance Coordinator
Simplex Healthcare Inc.
10.2008 - 12.2012
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Prepared and submitted regulatory filings in timely manner.
- Assisted Patients with the ordering on medical supplies
- Worked with medical offices to ensure their patients' durable medical equipment needs were met.
- Resolved billing and product issues
Education
Bachelor of Arts - Liberal Arts And General Studies
Middle Tennessee State University
Murfreesboro, TNSkills
- HR Support
- Time Management
- Analytical and Critical Thinking
- Microsoft Office
- Onboard New Hires
- Accurate Data Processing
- Human Resources Management Systems (HRMS)
Timeline
Human Resources Generalist, Onboarding Coordinator
Aramark
12.2018 - 06.2022
Human Resources Coordinator, Onboarding
AkzoNobel
01.2017 - 01.2018
Management Trainee, Sr. Customer Service Rep
Enterprise Rent-A-Car
02.2013 - 05.2016
Welcome Team Member, Compliance Coordinator
Simplex Healthcare Inc.
10.2008 - 12.2012
Bachelor of Arts - Liberal Arts And General Studies
Middle Tennessee State University
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