Terrance Powell
Santee,CA
Summary
Hardworking employee enthusiastic about learning any kind of field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
My Wireless AT&T
02.2023 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
Cashier/fuel
Fred Meyer Stores
04.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Store Manager
Fred Meyer Stores
04.2023 - 06.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Representative
T-mobile
10.2022 - 02.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed efficient cash register operations.
Sales Representative
Sprint
02.2021 - 08.2022
- Train new hires
- Handle closing and opening duties
- Responsible for store audits
- Handle incoming shipments
- Steadily expanded knowledge on products as well as promotions to influence and grow sales
- Maintain strong verbal and listening skills.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Warehouse Associate
Amazon
06.2019 - 04.2020
- Preserve a focused mindset to complete my task without assistance.
- Document and report all progress using appropriate paperwork and procedures.
- Effortlessly adapt and learn quickly.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 25-50 pounds.
Education
High school diploma -
Lincoln High School
06.2021
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Customer Needs Assessment
- Strategic Planning
- Account Management
- Account Servicing
- Closing talents
- Personnel Training
- Product Merchandising
- Client Service
- Product and Service Sales
Certification
- Identification card
- CPR Certification
Timeline
Cashier/fuel
Fred Meyer Stores
04.2023 - 06.2023
Assistant Store Manager
Fred Meyer Stores
04.2023 - 06.2023
Sales Representative
My Wireless AT&T
02.2023 - 10.2023
Sales Representative
T-mobile
10.2022 - 02.2023
Sales Representative
Sprint
02.2021 - 08.2022
Warehouse Associate
Amazon
06.2019 - 04.2020
High school diploma -
Lincoln High School
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