Rebecca Redmond
Walnut Hill,FL
Summary
Dependable loan specialist bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.
Overview
9
9
years of professional experience
Work History
District Support Specialist
Covington Credit
06.2022
- Review delinquent accounts to identify patterns and problems
- Make contact with customers through outbound and incoming calls to address outstanding balances and resolve delinquency
- Ensure collection efforts are in compliance with all state and federal rules, regulations and in compliance with FDCPA and FCRA
- Perform all administrative duties related to ensuring office efficiency.
Office Manager
Security Finance
08.2011 - 08.2020
- Originated, reviewed, processed, and closed customer loan applications
- Direct branch personnel in all phases of lending, collecting, and customer service
- Ensure compliance with state and federal lending regulations and company policies
- Achieve standards for control and profitable operation
- Maintained strict confidentiality of bank records and client information.
Education
Associate of Arts - Education
Pensacola State College
Pensacola, FL05.2011
Skills
- Client account management
- Customer service-oriented
- Excellent time management skills
- Accurate and detailed
- Professional phone etiquette
- Effective leader
- Deadline-oriented
- Effective problem solver
- Critical thinker
- Excellent communication skills
References
- Stephanie Cooper, 251-348-4601
- Rikki Doyle, 251-504-1348
Timeline
District Support Specialist
Covington Credit
06.2022
Office Manager
Security Finance
08.2011 - 08.2020
Associate of Arts - Education
Pensacola State College
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