Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Redmond

Walnut Hill,FL

Summary

Dependable loan specialist bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.

Overview

9
9
years of professional experience

Work History

District Support Specialist

Covington Credit
06.2022
  • Review delinquent accounts to identify patterns and problems
  • Make contact with customers through outbound and incoming calls to address outstanding balances and resolve delinquency
  • Ensure collection efforts are in compliance with all state and federal rules, regulations and in compliance with FDCPA and FCRA
  • Perform all administrative duties related to ensuring office efficiency.

Office Manager

Security Finance
08.2011 - 08.2020
  • Originated, reviewed, processed, and closed customer loan applications
  • Direct branch personnel in all phases of lending, collecting, and customer service
  • Ensure compliance with state and federal lending regulations and company policies
  • Achieve standards for control and profitable operation
  • Maintained strict confidentiality of bank records and client information.

Education

Associate of Arts - Education

Pensacola State College
Pensacola, FL
05.2011

Skills

  • Client account management
  • Customer service-oriented
  • Excellent time management skills
  • Accurate and detailed
  • Professional phone etiquette
  • Effective leader
  • Deadline-oriented
  • Effective problem solver
  • Critical thinker
  • Excellent communication skills

References

  • Stephanie Cooper, 251-348-4601
  • Rikki Doyle, 251-504-1348

Timeline

District Support Specialist

Covington Credit
06.2022

Office Manager

Security Finance
08.2011 - 08.2020

Associate of Arts - Education

Pensacola State College

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Rebecca Redmond