Terrance Smith
Jacksonville,FL
Summary
Dedicated and results-oriented Property Manager with a proven track record in maximizing asset value, optimizing financial performance, and delivering exceptional client service. Possesses strong analytical skills and a keen eye for detail with comprehensive knowledge of property management principles. Seeking opportunities to expand knowledge and skillset in order to further enhance operational efficiency, drive revenue growth, and achieve organizational objectives.
Overview
11
11
years of professional experience
Work History
Property Management
B&T Properties Management Services LLC
01.2019 - Current
- Assisted customers in booking reservations and addressing their needs throughout their stay, ensuring a seamless and enjoyable experience.
- Coordinated with cleaning staff and maintenance teams to ensure homes were properly prepared and maintained prior to customers’ arrivals.
- Demonstrated commitment to exceptional customer service, resulting in consistently positive reviews and the maintenance of Superhost status.
- Maintained detailed records of customer interactions, reservations, and property maintenance activities for reference and analysis.
- Stayed updated on industry trends and best practices in hospitality and property management to continually enhance service quality and efficiency.
Footwear Manager
Dick's Sporting Goods, Inc
08.2014 - 04.2018
- Greet and assist customers with footwear selection, sizing, product knowledge, and fitting.
- Provide expert advice on various brands, features, and performance benefits tailored to individual needs.
- Resolve customer concerns professionally and efficiently to ensure satisfaction and retention.
- Direct and delegate daily tasks to footwear associates, ensuring goals and store standards are met.
- Train and mentor team members on product knowledge, customer service techniques, and company policies.
- Foster a positive and collaborative team environment focused on performance and accountability.
- Maintain accurate inventory levels through regular cycle counts, stock replenishment, and loss prevention practices.
- Receive and process incoming footwear shipments, ensuring timely and organized placement on the sales floor.
- Coordinate with the store’s management and buying team to report inventory needs, trends, or discrepancies.
- Ensure all displays, end caps, and signage are visually appealing, clean, and aligned with company standards.
- Rotate stock based on seasonality, promotions, and sales trends to maximize product visibility and sales.
- Monitor and maintain fitting area cleanliness, equipment, and safety protocols.
Assist with opening and closing procedures as needed.
Education
Associate in Arts -
Florida State College at Jacksonville
01.2019
Skills
- Building and nurturing client relationships to enhance satisfaction and loyalty
- Interpret financial data and trends to provide insights and recommendations for strategic decision-making
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Property management expertise
- Multi-family property management
- Management advising
- Cost management strategies
- Event management experience
- Business strategy management
Timeline
Property Management
B&T Properties Management Services LLC
01.2019 - Current
Footwear Manager
Dick's Sporting Goods, Inc
08.2014 - 04.2018
Associate in Arts -
Florida State College at Jacksonville