Terrance Smith
Operations Management
Golden,CO
Summary
Proactive professional with a strong background in operations planning and team leadership. Known for implementing effective process improvements that enhance productivity and ensure compliance with safety regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Light Rail Field Supervisor
Regional Transportation District
Denver, CO
06.2018 - Current
- Supervised daily operations, ensuring adherence to safety protocols and regulatory compliance.
- Coordinated field activities with multiple departments to optimize service delivery and operational efficiency.
- Trained and mentored new team members on procedures, enhancing overall team performance and knowledge retention.
- Implemented process improvements that increased workflow productivity and reduced delays in service execution.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Monitored employee performance for compliance with regulations and policies.
Director of Operations
Crothall
Denver, CO
08.2015 - 06.2018
- Led operational strategies to enhance service delivery and efficiency across multiple facilities.
- Streamlined workflows, resulting in improved resource allocation and reduced operational costs.
- Mentored managers to develop leadership skills and foster a collaborative work environment.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
- Analyzed performance metrics to identify areas for improvement and drive continuous enhancement initiatives.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with cross-functional teams to align operational goals with organizational objectives.
Patient Transportation Manager
Denver Health Medical Center
Denver, CO
03.2012 - 08.2015
- Oversaw transportation logistics, ensuring timely delivery of medical supplies and equipment.
- Implemented process improvements that enhanced efficiency in route planning and resource allocation.
- Coordinated with healthcare staff to align transportation needs with operational requirements.
- Developed training programs for staff on safety protocols and compliance regulations.
- Analyzed transportation data to identify trends, driving strategic decisions for fleet management.
- Led cross-departmental initiatives aimed at reducing delays and improving patient care services.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Fostered a positive work environment by promoting open communication channels between staff members.
Education
Bachelor of Science - Project Management
Colorado Technical University
Colorado Springs, CO12-2026
Skills
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
- Schedule development
- Project management
- Strategic planning
- Operational planning expertise
- Team leadership
- Customer relations
- Worker supervision
- Employee management
- Effective communication
Certification
Lean Six Sigma
Timeline
Light Rail Field Supervisor
Regional Transportation District
06.2018 - Current
Director of Operations
Crothall
08.2015 - 06.2018
Patient Transportation Manager
Denver Health Medical Center
03.2012 - 08.2015
Bachelor of Science - Project Management
Colorado Technical University