Summary
Work History
Education
Skills
Timeline
Generic

TERRANCE THOMAS

Fayetteville,NC

Summary

Management professional versed in all aspects of operations management,from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.

Work History

Field Supervisor

A1 Grading Inc
Wendell, NC
2019 - Current
  • Supervised and coordinated daily activities of field personnel to ensure efficient operations.
  • Developed, implemented, and monitored safety policies and procedures for all field staff.
  • Provided guidance to team members on job-related tasks, techniques, best practices.
  • Monitored project progress against established timelines and budgets.
  • Organized resources including equipment, materials and personnel in support of project objectives.
  • Assigned duties to field personnel according to their qualifications or experience level.
  • Managed contractors working on site according to terms specified in contracts.
  • Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
  • Supervised, coordinated, or scheduled activities of field team workers.
  • Heavy Equipment operator. Excavator, Bulldozer,Bobcat, and Loader

Salesman

Rooms To Go
Raleigh, NC
2016 - 2019
  • Greeted customers and provided information about products and services.
  • Sold over 1 million dollars of furniture,beds,mattresses,etc.

Store Manager

GameStop
Raleigh, NC
2011 - 2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Reduced employee turnover by 50% through Employee Incentive program.
  • Earned company 100% customer satisfaction ratings on company website by Customer feedback program.
  • Supervised a team of 10 associates

Regional Maintenance Supervisor

JCPenney
Raleigh, NC
2010 - 2011
  • Transported cleaning products and equipment to and from facility rooms.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Returned emptied garbage receptacles to their proper locations.
  • Rotated linens in storerooms and replenished supplies when needed.
  • Moved chairs, desks, and beds around rooms to lean behind and underneath them.
  • Performed emergency repairs when necessary while ensuring minimal disruption to operations.

Operations Manager

Affiliated Computer Services
Cary, NC
2007 - 2010
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Crossed trained and backed up Team members and supervisor.
  • Adhered to all confidentiality requirements at all times.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through and handled departmental escalations as needed..

Store Manager

Blockbuster Video
Raleigh, NC
1995 - 2004
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Updated POS system with new products and promotional offers.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Warehouse Maintenance Supervisor

United States Marine Corps
Jacksonville , NC
1993 - 1995
  • Responded to all inquiries from the general public in a prompt and professional manner.
  • Cultivated close working relationships with other municipalities and governmental agencies to achieve Military's goal.
  • Gathered and analyzed data for studies and reports and made recommendations based on findings.
  • Secured $3.1 million dollars in military equipment.
  • Co-created the annual budget and submitted it to the US Marine Corps , Leaders/Command for review and approval.

Education

Bachelor of Science - Business Management

Saint Augustine College
Raleigh, NC
01-2000

High School Diploma -

Ruston High School
Ruston, LA
01-1993

Skills

  • Operational planning expertise
  • Field Operations
  • Logistics Management
  • Site Management
  • Decision-Making
  • Dependable and Hardworking
  • Equipment Operation
  • Employee Training
  • Work Monitoring
  • Performance monitoring
  • Performance reporting
  • Marketing
  • Organizational Management
  • Corporate Partnerships
  • Employee Motivation

Timeline

Field Supervisor

A1 Grading Inc
2019 - Current

Salesman

Rooms To Go
2016 - 2019

Store Manager

GameStop
2011 - 2016

Regional Maintenance Supervisor

JCPenney
2010 - 2011

Operations Manager

Affiliated Computer Services
2007 - 2010

Store Manager

Blockbuster Video
1995 - 2004

Warehouse Maintenance Supervisor

United States Marine Corps
1993 - 1995

Bachelor of Science - Business Management

Saint Augustine College

High School Diploma -

Ruston High School

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