Terrance Thompson Wells
Morrisville,NC
Summary
Records coordinator with expertise in confidential document control, inventory tracking, and daily scheduling operations. Maintains compliance through precise documentation, audit-ready records, and strict handling procedures. Delivers clear communication across stakeholders to support efficient records management.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Record cooridinator
Iron Mountain Records Management
Morrisville, North Carolina
12.2023 - Current
- Coordinated secure record retrievals for Iron Mountain client requests.
- Updated inventory logs and barcode records for stored files.
- Prepared chain-of-custody paperwork for records transfers and pickups.
- Scheduled daily work for storage, delivery, and destruction tasks.
- Communicated with clients about file status and retrieval timing.
- Reviewed records requests for accuracy and proper authorization.
- Supported confidential document destruction and compliance procedures.
- Tracked incoming cartons and outgoing shipments in warehouse systems.
- Oversaw daily operations within the department, scheduling tasks and delegating responsibilities to team members.
- Facilitated communication across departments to resolve issues quickly.
- Organized team events to support positive work environment.
- Resolved customer complaints promptly while maintaining company standards.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents, and project timelines.
- Maintained compliance with company policies and procedures related to project management activities.
- Monitored project progress and provided updates to stakeholders.
- Provided leadership insight and mentoring to newly hired employees on company programs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems related to employee performance, office equipment, and work schedules.
- Reviewed employee work for adherence to quality standards and proper procedures.
Medical Office Administrator
UNC Health Care
Cary, North Carolina
07.2020 - 10.2023
- Managed patient registration and demographic updates within UNC Health Care records systems.
- Scheduled appointments and coordinated provider calendars across UNC Health Care clinics.
- Verified insurance coverage and collected required patient documentation.
- Answered calls and routed patient questions to appropriate UNC Health Care departments.
- Processed referrals and maintained accurate medical records for care teams.
- Supported front desk operations and handled daily office correspondence.
- Coordinated with clinical staff to prepare charts and visit materials.
- Coordinated communications between patients, physicians and hospital personnel.
- Maintained confidentiality of patient information at all times.
- Processed payments for services rendered and collected co-payments.
- Verified patient insurance coverage, eligibility and benefits.
- Registered patients and scheduled appointments.
- Provided support to clinical staff when needed.
- Maintained medical records in accordance with HIPAA regulations.
- Resolved customer complaints in a professional manner.
Telecomminication
UNC Health Care
Chapel Hill, NC
02.2016 - 11.2019
- Answered emergency calls in municipal communications center through radio and phone systems.
- Logged incident details in emergency records and dispatch files.
- Gave clear directions to callers during high-stress emergency situations.
- Followed dispatch procedures, confidentiality rules, and public safety communication standards.
Education
High School Diploma -
Lumberton Senoir High
Lumberton, NC08-2010
Skills
- Records management and document control
- Scheduling coordination and expertise
- Database entry and management
- Inventory tracking and logistics
- HIPAA compliance
- Customer service and support
- Attention to detail
- Problem solving and decision-making
- Effective communication skills
- Team leadership and oversight
- Project assistance and coordination
- Work planning and prioritization
- Verbal and written communication
- Vendor coordination
- Multitasking and organization
- Time management
- Verbal and written communication
- Vendor coordination
- Work Planning and Prioritization
- Document management
- Data entry
- Decision-making
- Clear communication
- Multitasking and organization
- Time management
- Project coordination
- Patient scheduling
- Meeting coordination
- Patient registration
- Logistics coordination
- Database management
Certification
- Forklift operator
Timeline
Record cooridinator
Iron Mountain Records Management
12.2023 - Current
Medical Office Administrator
UNC Health Care
07.2020 - 10.2023
Telecomminication
UNC Health Care
02.2016 - 11.2019
High School Diploma -
Lumberton Senoir High