Terrance Young
Orangeburg,SC
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Energetic professional with 3 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader/Shift Manager
Chic-Fil-A
Orangeburg, SC
09.2021 - 10.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with all safety regulations in the workplace.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided coaching and feedback on employee performance, encouraging professional development.
Education
High School Diploma -
Ocsd5 High School For Health Professions
Orangeburg, SC06-2023
Skills
- Team Supervision
- Mentoring
- Coaching
- Quality Improvement
- People Management
- Performance Improvement
- Teamwork and Collaboration
- Team Motivation
- Staff Training
- Safety
- Leadership
- Problem-Solving
Certification
- ACT Workkeys
Timeline
Team Leader/Shift Manager
Chic-Fil-A
09.2021 - 10.2023
High School Diploma -
Ocsd5 High School For Health Professions
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