Terrance Zeng
Baldwin Park,CA
Summary
Bilingual professional with a strong background in operations management and language education, leveraging analytical skills and adaptability to drive team performance and enhance client satisfaction. Proficient in Microsoft and Google Suite tools, with a proven track record in business analysis and performance monitoring. Committed to applying a diverse skill set in a dynamic role, fostering organizational success through innovative solutions and collaborative efforts. Passionate about continuous improvement and dedicated to achieving excellence in every endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Mandarin Tutor
Asian Youth Center
03.2024 - Current
- Implemented creative approaches for encouraging independent learning among students.
- Developed and implemented a curriculum that effectively taught Mandarin to students of varying ages and abilities.
- Facilitated group projects that allowed students to practice their language skills while working collaboratively.
- Maintained accurate records of student attendance and performance data for evaluation purposes.
- Assessed student progress through regular tests, quizzes, homework assignments, conversations.
Operations Manager
Walgreens
West Covina
06.2022 - Current
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Developed and maintained relationships with customers and vendors for successful project completion.
Server/Prep Cook
College Nine/John R. Lewis Dining Hall
Santa Cruz, CA
09.2019 - 06.2022
- Implemented systematic cleaning and organization protocols in dining area to enhance overall guest experience.
- Managed resolution of guest complaints promptly to maintain high levels of customer satisfaction.
- Streamlined communication with kitchen staff to enhance the speed and accuracy of food preparation and delivery processes.
- Coordinated efforts with kitchen staff to ensure efficient and timely food preparation and delivery.
- Provided prompt service of food and beverages to enhance dining experience and meet customer expectations.
Assistant Manager
Home Depot
Soquel, CA
01.2019 - 03.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Monitored sales performance to identify potential areas for improvement.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Performed administrative duties such as processing payroll information or managing employee benefits programs.
Barista
Saturn Cafe
Santa Cruz, CA
01.2018 - 06.2019
- Designed and prepared a range of beverages and specialty drinks to enhance customer satisfaction.
- Monitored and adjusted inventory levels to guarantee supply readiness while reducing excess waste.
- Instructed new baristas in beverage preparation methods and customer service protocols to ensure high-quality service delivery.
- Developed and maintained strong connections with regular customers, contributing to improved customer satisfaction and loyalty.
- Facilitated smooth operations by ensuring quick and efficient service to maintain customer satisfaction.
Education
Bachelor of Science (B.S.) - Business
University of California, Santa Cruz
06-2024
Skills
- Microsoft excel, project, and Visio
- Google suite proficiency
- Business analysis
- Budget administration
- Performance monitoring
- Feedback provision
- Teamwork and collaboration
- Analytical and critical thinking
- Adaptability and flexibility
- Time management
- Reliability
- Professionalism and ethics
Certification
CPR
LANGUAGES
Chinese (Mandarin) Native
Chinese (Cantonese) Native
English Bilingual
Timeline
Bilingual Mandarin Tutor
Asian Youth Center
03.2024 - Current
Operations Manager
Walgreens
06.2022 - Current
Server/Prep Cook
College Nine/John R. Lewis Dining Hall
09.2019 - 06.2022
Assistant Manager
Home Depot
01.2019 - 03.2022
Barista
Saturn Cafe
01.2018 - 06.2019
Bachelor of Science (B.S.) - Business
University of California, Santa Cruz