TERRANCE L. GILBERT

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

• Experienced in agile project management methodologies.
• Familiar with JIRA project management system.
• Works with Manager of Ops departments provide weekly status reports of New Hires.
• Able to adapt work methods in response to new information, company changes, or unexpected obstacles.
• Maintains performance goals and objectives to assist in mid and end of year reporting.
• Handles and maintains sensitive employee records and information.
• Assist with the development of training materials on various subjects.
• Prepared presentations for senior leadership providing updates on projects for USPB Learning.
• Proven ability to resolve conflicts or disagreements in a constructive manner and still maintain positive relationships.
• Pull and analyze reports to identify trends for performance improvement coaching.
• Met with senior leadership and other business leaders to identify improvement opportunities for new hires and existing agents.
• Hands on trainer for route sales environment with 95% of employees transitioning to routes.

• Familiarize myself with driver routes and schedules to ensure timely delivery of products.
• Met all company and OSHA required safety trainings including proper use of PPE, MSDS, and Fire Safety.
• 15+ years of graphic design experience using high end presentation and graphics programs such as Adobe Photoshop, Adobe Illustrator, PowerPoint and more.
• Experienced in fabrication and production, use of power tools, with knowledge of construction and maintenance.