Terrane Liddell
Elkridge,MD
Summary
Highly organized and versatile professional with extensive experience in healthcare, administrative support, and communications. Proven track record in managing client intake, optimizing administrative operations, and executing communication strategies. Expertise in coordinating cross-functional teams, managing high-volume tasks, and delivering exceptional client service. Adept at streamlining processes, fostering client relationships, and supporting executive leadership. Strong background in both healthcare and corporate environments, with a commitment to operational efficiency and enhancing client satisfaction.
Overview
4
4
years of professional experience
Work History
Communications Manager and Intake Coordinator
Thrive Therapy Maryland
05.2024 - Current
- Serve as the first point of contact for prospective clients, guiding them through the intake process with empathy and professionalism to ensure a smooth start to their mental health care journey.
- Collect, verify, and manage client information, ensuring all necessary paperwork, consent forms, and insurance details are accurately completed prior to appointments.
- Coordinate with therapists to match clients with the appropriate clinician based on their mental health needs, preferences, and availability.
- Manage a high volume of incoming calls and inquiries, providing potential clients with information about therapy services, insurance coverage, and appointment scheduling.
- Ensure timely and accurate documentation of client records within the electronic health record (EHR) system, adhering to HIPAA guidelines and maintaining confidentiality.
- Coordinate outreach initiatives to connect with local communities, healthcare providers, and potential clients, fostering partnerships to promote mental health services.
- Collaborate with therapists and clinicians to develop marketing materials and educational resources that inform and support clients in their mental health journey.
Executive Assistant
Oliver Mann LLC
06.2023 - 04.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provide high-level administrative support to the executive team, managing schedules, meetings, and travel arrangements to optimize business operations for a growing fleet of Turo rental vehicles.
- Coordinate and oversee the day-to-day operations of the car rental business, including client communications, vehicle scheduling, and rental bookings.
- Serve as the point of contact between the executive team and key stakeholders, including customers, vendors, and business partners, ensuring timely and professional communication.
- Manage executive calendars, prioritize appointments, and ensure deadlines are met by coordinating with internal departments and external partners.
- Oversee fleet logistics by organizing vehicle maintenance, inspections, and cleaning schedules to ensure cars are in top condition for Turo renters.
- Handle confidential information and documents with discretion, including financial reports, contracts, and business agreements.
Intake Specialist
United Healthcare
04.2022 - 05.2023
- Serve as the first point of contact for clients, providers, and members, facilitating smooth intake processes for healthcare services.
- Manage high-volume inbound and outbound calls to assess patient eligibility and verify insurance coverage for medical services.
- Collaborate with case managers, healthcare providers, and insurance teams to process referrals and coordinate service authorizations.
- Maintain strict confidentiality and compliance with HIPAA regulations while handling sensitive personal health information.
- Monitor intake workflow and follow up on pending authorizations, ensuring timely resolution to avoid service delays
- Use proprietary software to document client interactions and maintain up-to-date case files for efficient case management.
Administrative Assistant Manager
Emory Hospital
02.2021 - 04.2022
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Led the transition to a cloud-based document management system, reducing paperwork and improving information accessibility.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Opened, sorted and distributed incoming messages and correspondence 20 -person team.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Answered multiple console telephone system to direct calls to appropriate personnel.
Education
Master of Arts - Communications
University of Maryland - College Park
College Park, MD05.2024
Bachelor of Arts - Strategic Communications
Howard University
Washington, DC05.2023
Skills
- Operations Management
- Administrative Coordination
- Project Management
- Budgeting & Financial Oversight
- Vendor & Contract Management
- Human Resources
- Microsoft Office Suite
- Google Workspace
- Team coordination
- Conflict resolution
Timeline
Communications Manager and Intake Coordinator
Thrive Therapy Maryland
05.2024 - Current
Executive Assistant
Oliver Mann LLC
06.2023 - 04.2024
Intake Specialist
United Healthcare
04.2022 - 05.2023
Administrative Assistant Manager
Emory Hospital
02.2021 - 04.2022
Master of Arts - Communications
University of Maryland - College Park
Bachelor of Arts - Strategic Communications
Howard University
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