Terrann Johnston

• Supported families by managing household tasks such as laundry, light cleaning, and errand running.
• Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
• Facilitated relationships with children and parents by developing caring and structured home environments.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Organized and developed activities that enhanced children's physical, emotional, and social well-being.

• Managed front desk operations, ensuring a welcoming environment for all clients..
• Assisted in handling client inquiries, providing accurate information about services offered.
• Trained new staff on front desk protocols and customer service standards to ensure consistency.
• Scheduled, coordinated and confirmed appointments.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Supported administrative tasks such as filing, data entry, and document preparation.

.

• Followed exact recipes for mixing and preparing beverage and food items.
• Maintained clean and organized workspace, ensuring welcoming environment for customers.
• Trained new baristas on preparation techniques and customer service protocols to improve team efficiency.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.