Terran Watson

• Oversaw all aspects of My Balanced Canine LLC's operations.
• Specializing in reactive, anxious, and fearful dogs
• Oversaw diverse marketing efforts while coordinating all client outreach.
• Developed branding elements, including business logo and company website.

• Applied over four years of results-oriented property management skills to revitalize an underperforming community.
• Write and execute lease documents, oversee rent payments, and resolve tenant concerns efficiently.
• Proven ability to enhance tenant satisfaction through effective communication and proactive problem-solving.
• Dedicated to maintaining high occupancy and fostering positive tenant relationships, which reduced the overall turnover rate.
• Conduct tenant screenings, including background checks, income verification, and credit assessments, ensuring compliance with leasing criteria.
• Proficient in using property management software, such as Yardi, Entrata, RentPage, and Bluemoon.

• Represented Bread Financial, serving as a liaison between numerous companies and their customers, effectively resolving medium to high balances on delinquent accounts within a remote call center environment.
• Accurately recorded every collection activity in the CRM system to maintain precise records and achieve full FDCPA and FCRA compliance for more than 200 new accounts daily.
• Exceeded the monthly collections average by totaling $25,000 or more on delinquent accounts, resolving billing issues quickly, and setting up payment plans where needed.
• Held an average rate of 84% of debt successfully recovered for every account worked.
• Maintained a quality assurance score of 92% by consistently meeting monitored call standards, and ensuring accurate documentation.

• Specializing in basic obedience, reactive, and aggressive dogs of all ages and sizes.
• Retained a conversion rate of 80% from online questionnaires to clients by responding promptly, resulting in a higher number of quarterly board and train dogs.
• Utilized new training techniques acquired from previous trainers to effectively handle more difficult, or aggressive, cases.
• Conducted comprehensive assessments of various behavioral issues.
• Successfully trained all canines to the company's standards, and formulated efficient training strategies to ensure clients' long-term success.

• While working for a new, Class A luxury property in the lease-up phase; I single-handedly took the occupancy from 21% to 90% in 8 months during COVID restrictions.
• Retained an average closing ratio of 60% or higher by effectively addressing objections and demonstrating extensive knowledge about the property, consistently surpassing monthly leasing targets.
• Received numerous 5-star ratings for my customer service, leading to improved online visibility, and a higher percentage of prospective residents.
• Maintained high occupancy levels by effectively managing maintenance staff to ensure timely completion of work orders, and minimizing notices to vacate, leading to an average occupancy rate of 95%.

• Starting as a leasing specialist, I was the face of a 400-unit, class B property in the Northern Colorado region.
• Performed daily outreach, resulting in a 50% increase in traffic to the property's website, which brought in more touring prospects.
• Produced and managed all marketing materials, including website updates, flyers, and resident events.
• Maintained a 3-1 tour-to-lease ratio, effectively holding our occupancy rate above 89%.
• Directly coordinated with maintenance staff to verify that move-ins and move-outs went smoothly, resulting in higher resident retention rates.

• Directed daily functions of Southern Palate LLC.
• Prepared food and meal plans in accordance with food safety regulations.
• Maintained records of all meals prepared including menu items, quantities served, and any special instructions given by the client.
• Collaborated closely with each client to ascertain kinds of meals and foods that would meet needs.

• Specializing in basic obedience, reactive, and aggressive dogs of all ages and sizes
• Conducted group training sessions, focusing on proven techniques to improve dog and owner communication.
• Assessed dogs' behavior and tailored training methods to address specific needs, resulting in a 90% success rate in achieving training goals.
• Educated clients on proper pet care, nutrition, and socialization practices to promote overall well-being.
• Received positive feedback from clients, contributing to a high rate of client referrals, and repeat business.

• Assisted hundreds of seniors aged 55 and older by teaching independent living skills and utilizing assistive technology, which improved their quality of life.
• Responsible for creating and managing the program's website, all marketing materials, and optimizing our email newsletters, which contributed to maintaining consumer retention at over 75%.
• Within a span of four months, I successfully acquired more than 200 new clients through the strategic promotion of our services at public speaking events that I organized.
• Increased program visibility by holding five monthly support groups across northern Colorado, which increased our overall consumer base.

• Troubleshot advanced phones from Verizon Wireless and consistently scored high on monthly performance reviews.
• I qualified and sold new customers a wide variety of products, resulting in over $20,000 worth of sales in just one month.
• Reduced the number of technical tickets by correctly naming advanced phone issues, increasing customer confidence.
• Effectively handled customer complaints without escalation, and was recognized for my customer service multiple times.

GPA: 3.5