Terray D Fuller
Grand Prairie,TX
Summary
Dynamic individual with hands-on experience in Environmental Services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized Healthcare professional with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care.
Overview
20
20
years of professional experience
Work History
Environmental Services Manager
Medical City
12.2023 - Current
- Makes work assignments, setting work priorities, projects and carries out inspections, with documented evidence on a regular basis to ensure that schedule and pre-established standards are being kept
- Assists in the requisitioning, maintenance, storage, testing and rating of products and equipment, recommending needed changes
- Prepares and submits work orders on defective equipment and on building repairs to the Maintenance Department
- Communicates with Bed Control and the Nursing Units on Checkouts, Patient Room status prioritizing assignments/projects during times of increased demands
- Proficient in the use of Teletracker and expediting patient throughput
- Counsel’s employees and refers unsatisfactory personnel to the Manager of Environmental/Linen Services and Grounds, in accordance with established hospital policies
- The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department/work unit or to permit flexible staffing assignments
- It also includes flexing of work schedules to meet departmental needs and staffing at other MHS facilities
- Supervise and direct daily work of team of 60 sanitation personnel.
Operations Supervisor
Eagle Mountain-Saginaw ISD
01.2023 - Current
- Manage all facility custodial operations and functions for assigned campus, but not limited to, minor maintenance and preventative maintenance programs, grounds keeping services, janitorial services, and securing campus
- Manage day-to-day operational aspects of projects and work order tracking systems
- Maintain performance standards by counseling employees, performing appraisals, and providing required training
- Counsel staff and conduct disciplinary actions as appropriate up to and including termination
- Implements staff reassignments and cross-training, training sessions, meetings and individual discussions
- Conducted monthly on-site inspection of the facilities with Regional Manager to ensure established administrative and operational integrity
- Worked with facility engineers, Region Facility Managers and the Facility Leads to implement preventative maintenance and repair and emergency repair programs for facilities
- Supervised employee services including project schedules, competencies, training, performance evaluations, disciplinary actions, payroll, recruitment and all other Human Resource functions
- Complete bi-weekly payroll for 26 employees.
Director of Custodial Services
White Settlement ISD/ ABM Industries
04.2020 - 01.2023
- Managed Custodial Department for entire School District
- Implements staff reassignments and cross-training, training sessions, meetings and individual discussions
- Conducted monthly on-site inspection of the facilities with Regional Manager to ensure established administrative and operational integrity
- Worked with facility engineers, Region Facility Managers and the Facility Leads to implement preventative maintenance and repair and emergency repair programs for facilities
- Supervised employee services including project schedules, competencies, training, performance evaluations, disciplinary actions, payroll, recruitment and all other Human Resource functions
- Evaluated all security policies and procedures to ensure the safety of employees and clients including statewide notification systems in case of impending security issues that would require implementation of security contingency/business continuity plans
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Human Resources Manager
Macy’s
10.2018 - 04.2020
- Worked with business leaders on a wide variety of employee related issues including recruiting, onboarding, compensation, performance management, and investigations and recommend appropriate courses of action
- Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentives, and new-employee orientation
- Managed talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
- Developed training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirement
- Created and updated compensation strategy through market analysis and pay surveys
- Provided support in all phases of accounting/finance (e.g., month-end close, financial reporting, cash management, account reconciliations, journal entries, etc.)
- Maintained payroll process for 230 employees, ensuring changes/updates were entered in HRIS system timely and accurately
Facility Manager
Dallas Independent School District
04.2017 - 05.2019
- Managed all facility custodial operations and functions for assigned campus, but not limited to, minor maintenance and preventative maintenance programs, grounds keeping services, janitorial services, and securing campus
- Managed day-to-day operational aspects of projects and work order tracking systems
- Maintained performance standards by counseling employees, performing appraisals, and providing required training
- Counseled staff and conducts disciplinary actions as appropriate up to and including termination
- Supervised staff of 20 in day-to-day activities.
Director of Environmental Services
Healthcare Services Group, Inc
01.2012 - 02.2017
- Implemented staff reassignments and cross-training, training sessions, meetings and individual discussions including the implementation of newly developed statewide Master Space Planning Standards and Process to standardize distribution of space
- Conducted monthly on-site inspection of the facilities with Regional Manager to ensure established administrative and operational integrity
- Worked with facility engineers, Region Facility Managers and the Facility Managers to implement preventative maintenance and repair and emergency repair programs for facilities
- Supervised employee services including project schedules, competencies, training, performance evaluations, disciplinary actions, payroll, recruitment and all other Human Resource functions
- Evaluated all security policies and procedures to ensure the safety of employees and clients including statewide notification systems in case of impending security issues that would require implementation of security contingency/business continuity plans
- Supervised and directed daily work of team of 170 sanitation personnel.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Environmental Services Manager
Healthcare Services Group, Inc
10.2007 - 01.2011
- Supervised employee services including project schedules, competencies, training, performance evaluations and disciplinary actions for Environmental Services Department
- Facilitated strategic development, implementation, and evaluation of cohesive facilities services and life safety, including reviewing operating and capital budgets; facilitate department changes as dictated by changing volumes, departmental need and maintaining safe and effective programs
- Performed the Financial Management activities pertaining to the preparation of the annual departmental budgets for staff, operating, and capital expenditures
- Identified and implemented capital and equipment plans to maintain environment of care and support cleanliness of patient care areas
- Oversight and development of Housekeeping/ Laundry staff in a healthcare setting
- Supervised and directed daily work of team of 30 sanitation personnel.
Assistant Program Director
Phoenix Community Services
08.2005 - 10.2007
- Managed Community Office team responsible for day-to-day resident relations functions; lead the training and development of team members
- Partnered with cross-functional colleagues to identify and develop initiatives such as employee training, resident communications, and resident engagement activities that promote a positive resident experience and contribute to the achievement of business goals
- Analyzed resident survey responses and other data to proactively drive the identification of current and emerging location-specific resident issues that were likely to affect the organization and its perception among key constituents
- Supervised multiple group homes within a geographic area and more than 25 direct care staff
- Conducted performance reviews to provide feedback to staff for improvements.
- Maintained and updated project related documents.
- Updated director about project status, updates and concerns on daily basis.
- Monitored programming schedules, conformance to guidelines and quality.
- Monitored programming trends to keep content relevant and up-to-date.
- Oversaw staff schedules and assignments to handle programming demands.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Dallas, TX09.2019
Skills
- Human Resources
- Accounting
- Recruitment
- Auditing
- Payroll
- Leadership
- Staff Development
- Training
- Multi-Tasking
- Inventory Control
- Customer Service
- Oracle
- Finance
- Kronos
- ADP
- Operations Management
- Microsoft Office Suites
- Environmental education
- Waste management
- Environmental risk assessment
- Delegating work assignments
- Sanitation expertise
- Regulatory compliance
- Chemical handling
- Inspecting equipment
- Troubleshooting
- Hazardous waste management
- Custodial services skills
- Sanitation documentation
- Trash collection
- Machine checking
- Environmental auditing
- Hazardous materials handling
- Environmental compliance
- Waste disposal
Timeline
Environmental Services Manager
Medical City
12.2023 - Current
Operations Supervisor
Eagle Mountain-Saginaw ISD
01.2023 - Current
Director of Custodial Services
White Settlement ISD/ ABM Industries
04.2020 - 01.2023
Human Resources Manager
Macy’s
10.2018 - 04.2020
Facility Manager
Dallas Independent School District
04.2017 - 05.2019
Director of Environmental Services
Healthcare Services Group, Inc
01.2012 - 02.2017
Environmental Services Manager
Healthcare Services Group, Inc
10.2007 - 01.2011
Assistant Program Director
Phoenix Community Services
08.2005 - 10.2007
Bachelor of Science - Business Administration And Management
University of Phoenix
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