Terre Bailey
College Station,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
34
34
years of professional experience
Work History
Customer Engagement Representative
Gr8 Laundry
10.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Manager
Organ Service Company
06.2012 - 08.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations on a daily basis.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Softlines Manager
Dick's Sporting Goods
03.1999 - 07.2011
- Assisted customers in selecting Apparel and Footwear products by explaining features and benefits, discussing price points and asking open-ended questions.
- Increased store sales by creating and following action plans and Plan-A-Grams to achieve goals.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
C-Mini Mart
10.1989 - 08.1998
- Developed and maintained relationships with suppliers through account development.
- Maintained professional, organized, and safe environment for patrons.
- Accomplished multiple tasks within established timeframes.
- Responsible for cash management and daily deposits.
Education
High School Diploma -
Lyons Township High School
La Grange, ILSociology
North Carolina State University
Raleigh, NCSkills
- Customer Service Assistance and Relations
- Critical Thinking
- Product Organization
- Managing Multiple Tasks
- Organizational Skills
- Problem Solving Skills
- Time Management
- Positive Interactions
- Cash Management
Timeline
Customer Engagement Representative
Gr8 Laundry
10.2021 - Current
Office Manager
Organ Service Company
06.2012 - 08.2021
Softlines Manager
Dick's Sporting Goods
03.1999 - 07.2011
Manager
C-Mini Mart
10.1989 - 08.1998
High School Diploma -
Lyons Township High School
Sociology
North Carolina State University
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