TERREANCE ADAMS
Hixson,TN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Account Manager
MRO
02.2019 - 01.2020
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted market research to identify potential customers.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Solicited feedback from customers on their experience with products or services.
Logistics Analyst
TOP Worldwide
02.2017 - 05.2017
- Coordinated the transportation of goods between suppliers, manufacturers, warehouses, and customers.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
Guest Service Manager
Hilton Garden Inn Hotel
03.2016 - 02.2017
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Assisted in the recruitment, training and management of Guest Service staff.
Flatbed Coordinator National Account Manager
Coyote Logistics
04.2014 - 02.2016
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Implemented pricing strategies that ensured profitability while maintaining competitive rates in the marketplace.
- Monitored trends in customer industries and marketplaces to shape sales methods.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Increase services for Coyote at UPS facilities for peek season freight.
Sales Advisor
DriveTime Auto
11.2011 - 04.2014
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Used active listening and relationship-building skills to assess customer needs, build rapport and assist in purchase process.
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Identified purchaser needs to sale and promotions and meet target monthly goals.
Guest Service Manager
Holiday Inn Express Hotel
04.2006 - 11.2011
- Assisted in the recruitment, training and management of Guest Service staff.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Provided support with day-to-day operational issues related to guest services.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Maintained and troubleshot hotel property management systems.
- Analyzed statistical data regularly to identify trends or opportunities for improvement.
- Ensured proper maintenance of facilities used by guests.
- Negotiated contracts with vendors or suppliers when needed.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Build ADR from $79.99 a night to $119.99 with 87% occupancy.
Education
BBA - Hospitality Management
SUNY Delhi College
Delhi, NY12.2005
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Relationship building and management
- Sales Development
- Account oversight
Timeline
Account Manager
MRO
02.2019 - 01.2020
Logistics Analyst
TOP Worldwide
02.2017 - 05.2017
Guest Service Manager
Hilton Garden Inn Hotel
03.2016 - 02.2017
Flatbed Coordinator National Account Manager
Coyote Logistics
04.2014 - 02.2016
Sales Advisor
DriveTime Auto
11.2011 - 04.2014
Guest Service Manager
Holiday Inn Express Hotel
04.2006 - 11.2011
BBA - Hospitality Management
SUNY Delhi College
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