Terreka Hall
Cahokia,Illinois
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Banker
US bank
04.2021 - 01.2024
- Ensures adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency and coin, and controlling and distributing cash to Tellers in prescribed limits
- Complies with the Secure and First Enforcement for Mortgage Licensing Act (S.A.F.E)
- Ensures and maintains compliance with Bank's established dress code
- Adheres to dress code and other appearance requirements
- Performs other duties in absence of branch management
- Maintain accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives
- Ensure that all customer transactions, ranging from check cashing to cash depositing to loan payments to counting currency and coin, are handled accurately and timely according to guideline
- Assist in training branch team members, on product knowledge and skill development when necessary
- Assist other team members in non-primary assigned duties whenever necessary and perform other work-related duties as assigned
- Be a leader by living the One Team concept which includes personal joint calling efforts by collaborating with business partners to acquire, expand, and retain
Mail Clerk
United States Post Office
10.2017 - 01.2020
- Sort mail (letters) on a machine by zip code
- Process newspaper packages (if needed) in that department
- Pull and push large volumes of mail
- Customer services for elderly or help with mail service options
- Practice safety procedures to operate the machines
- Make sure each package reach its correct destination
- Patch up torn or damaged mail from being processed through the machine
Bank teller
U.S. BANK
06.2015 - 01.2017
- Fast typist
- Outstanding interpersonal skills
- Efficient professional capable with working under pressure assist customers with their problems
- Capable of selling bank promotions
- Processing deposits and payments
- Receive cash and checks and check for endorsements
- Proficient with accounting programing
- Assisting with customer inbound/outbound calls
Assistant Manager
McDonald's
09.2012 - 10.2015
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employee to specific duties
- Keep records of purchase, sales, and requisitions
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Sales Managers
McDonald's
06.2004 - 08.2012
- Resolve customer or employee complaints
- Greet customers and ask about the quality of service they are receiving
- Evaluate workers' performance and prepare written performance evaluations
- Ensure the money and all paperwork is accurate after each shift is over
- Manage the workers' to ensure they are doing their jobs the correct way to the best of their abilities
- Delegate different extra detail cleaning to workers; to further their knowledge about the corporation
- Organize any special activities, such as birthdays, anniversaries, appreciation week with workers' and customers
- Determine price schedules and discount rates
Education
No Degree - Business Administration And Management
University of Phoenix
Saint Louis, Missouri 08-2028
High School Diploma - basic studies
Cahokia High School
Cahokia, ILSkills
- Critical thinking
- Persuasion
- Education and training
- Instructing
- Time management
- Negotiation
- Design
- Complex Problem Solving
- Communication and media
- Mathematics
- Computers and electronics
- Public safety and security
- Administration & Management
- Customer and Personal Service
- Active learning
- Sales and Marketing
Timeline
Banker
US bank
04.2021 - 01.2024
Mail Clerk
United States Post Office
10.2017 - 01.2020
Bank teller
U.S. BANK
06.2015 - 01.2017
Assistant Manager
McDonald's
09.2012 - 10.2015
Sales Managers
McDonald's
06.2004 - 08.2012
No Degree - Business Administration And Management
University of Phoenix
High School Diploma - basic studies
Cahokia High School