TERREL HARPER
Boston,MA
Summary
Operations manager with a strong background in process optimization and team leadership. Increased operational efficiency through innovative solutions and effective merchandising strategies. Committed to nurturing a team-oriented environment that drives problem-solving and achieves business objectives, resulting in improved customer experiences and repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Material Handler
Fedex
East Boston, MA
07.2025 - Current
- Coordinated shipment staging and loading to meet tight dispatch windows and improve on-time departures.
- Streamlined package sorting process to reduce handling time and increase throughput.
- Implemented regular inventory checks to identify discrepancies and improve stock reliability.
- Fostered collaborative team environment, boosting morale and promoting proactive problem-solving among colleagues.
Assistant Manager
Coasters
Boston
09.2023 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales by implementing merchandising strategies and targeted promotions that aligned with customer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Cultivated strong relationships with staff to create a collaborative and positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to ensure product availability while optimizing costs.
- Generated repeat business through exceptional customer service.
Warehouse Associate Team Lead
Bodega
12.2021 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved warehouse efficiency by streamlining processes and optimizing team workflows.
- Providing team leadership to keep sales goals high.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Adhered to safety protocols while operating near moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Checked store merchandise regularly for proper display and replenishment.
Lead Team Member
Nike
10.2019 - 11.2021
- Spearheaded process improvement initiatives that led to increased efficiency and reduced waste across the organization.
- Drove results-oriented decision-making by utilizing data analysis and key performance indicators to inform future strategies.
- Coached junior team members to develop their skills and advance within the company.
- Supported team success by efficiently completing tasks with accuracy.
- Executed essential tasks promptly to enhance overall efficiency.
- Managed clothing sales and coordinated shipment of new merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Assistant Manager
Expressions
Boston, MA
10.2015 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed and implemented sales strategies, contributing to revenue growth.
- Consistently met daily store goals, enhancing overall performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records to ensure accuracy and minimize discrepancies.
- Updated clothing sales and handled shipment of new merchandise.
- Maintained mannequin and sales floor appearance.
- Greeted customers.
- Operated cash register closing and opening.
Education
High school diploma or GED -
East Boston High School
East Boston, MASkills
- Self-awareness
- Materials handling
- Forklift
- POS
- Analysis skills
- Basic math
- Customer Relations
- Positive Reinforcement
- OSHA Compliance Expertise
- ERP systems
- Supervising experience
- Operations management
- Social Perceptiveness
- Social media management
- Communication skills
- Microsoft Office
- Relationship Building
- OSHA concrete manufacturing safety trained
- B2B sales
- Team motivation
- Time management
- Interpersonal communications
- Guest services
- Negotiation
- Moving
- Microsoft Word
- Money Handling
- Payroll
- Retail sales
- Distribution center
- Sales management
- Order entry
- Organizational skills
- Office Administration
- Store management
- Route driving
- Hospitality
- Math
- Retail math
- Outside sales
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Marketing
- Retail management
- Mechanical knowledge
- OSHA 10 Certified
- Computer skills
- Box truck
- Active Learning
- Management
- OSHA Standards Knowledge
Certification
OSHA 10
Languages
English
Timeline
Material Handler
Fedex
07.2025 - Current
Assistant Manager
Coasters
09.2023 - 05.2025
Warehouse Associate Team Lead
Bodega
12.2021 - 01.2023
Lead Team Member
Nike
10.2019 - 11.2021
Assistant Manager
Expressions
10.2015 - 03.2018
High school diploma or GED -
East Boston High School