Terrel Ross
United States Postal Service, USPS
Midland,MI
28
Years of experience
Dedicated Letter Carrier with the United States Postal Service, recognized for enhancing delivery accuracy and customer satisfaction. Proven ability to manage time effectively while handling packages and resolving inquiries. Known for reliability and attention to detail, consistently achieving efficient mail distribution and supporting team efforts during peak periods.
Work History
Letter Carrier
28 Years- Sorted, sequenced, and delivered mail and packages along assigned walking or vehicle routes
- Verified addresses, postage, and delivery instructions to ensure accurate mail distribution
- Collected signatures, payments, and accountable mail using Postal Service delivery procedures
- Prepared delivery records, forwarded undeliverable mail, and reported address changes accurately
- Loaded mail and parcels, organized route materials, and maintained delivery vehicle readiness
- Resolved customer inquiries professionally while explaining delivery status and postal service options
- Adhered to safety, security, and postal regulations while maintaining consistent route performance
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Sorted and cased Number+ pieces of mail each day with high accuracy.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
- Provided prompt mail delivery to businesses and residences on specified route.
- Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
- Delivered mail and packages along assigned routes using foot, vehicle, and scanner equipment.
- Communicated with customers to resolve delivery questions and provide service updates.
Secretary of local Union NALC BR2317
14 Years 11 Months- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Computer And Information Sciences
Skills
Delivery accuracy
Package handling
Teamwork and collaboration
Customer service
Time management
Attention to detail
Punctuality
Multitasking Abilities
Reliability
Excellent communication
Timeline
Secretary of local Union NALC BR2317
United States Postal Service, USPS
01.2006 - 12.2020Read More
Letter Carrier
United States Postal Service, USPS
06.1993 - 06.2021Read More
Great Lakes Junior College
No Degree from Computer And Information Sciences
Read More