Terrell Avery
Birmingham,AL
Summary
Equipment Rental Specialist with a proven track record at Sunbelt Rentals, enhancing customer satisfaction through expert problem-solving and advanced communication. Demonstrated ability to improve operational efficiency and quality assurance, boasting a rich skill set in documentation management and supply management. Achieved significant process improvements, contributing to a results-driven team environment. Resourceful team player offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Equipment Rental Specialist
Sunbelt Rentals
05.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Dispatch communication with drivers on daily routes.
- Open and close administrative contracts, reservations and quotes.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Delivery Driver
Sunbelt Rentals
09.2018 - 05.2022
- Delivered equiptment to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Forklift Operator
AAA Cooper Transportation
04.2018 - 09.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Warehouse Delivery Driver
CalArk
04.2016 - 02.2017
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
- Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.
- Ensured timely deliveries by effectively communicating with dispatchers, customers, and team members.
Delivery Driver
NAPA Auto Parts - Genuine Parts
04.2015 - 03.2016
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
Education
High School Diploma -
Mcadory High School
Bessemer, AL05.2015
Skills
Customer Relations
Pallet Jack
Forklift
Documentation Management
Quality Assurance
Groundskeeping
Advanced Communication
Supply Management
Box Truck
Process Improvement
Certification
Forklift Training Certification
CDL B CLASS
Timeline
Equipment Rental Specialist
Sunbelt Rentals
05.2022 - Current
Delivery Driver
Sunbelt Rentals
09.2018 - 05.2022
Forklift Operator
AAA Cooper Transportation
04.2018 - 09.2018
Warehouse Delivery Driver
CalArk
04.2016 - 02.2017
Delivery Driver
NAPA Auto Parts - Genuine Parts
04.2015 - 03.2016
High School Diploma -
Mcadory High School
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