Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrell Baker

Las Vegas,NV

Summary

Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents.

Overview

22
22
years of professional experience

Work History

Residential Program Manager

Tancell Care
10.2023 - Current
  • Communicates regularly with guardians of residents, answering questions and addressing concerns.
  • Provides ongoing coaching and mentoring to staff members for professional growth and skill development.
  • Coordinates services and therapy for residents and managed attendance for scheduled appointments.
  • Responds to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Conducts daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Created a supportive living environment where residents felt comfortable expressing their thoughts or emotions openly during group sessions or one-on-one meetingss

Basic Life Skills Provider/Case Manager

WC-Health
04.2020 - 09.2023
  • Provide Resources for employment, housing, public benefits
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
  • Contact agencies to look for resources in assisting with job training, food, and clothing
  • Make referrals for housing and services at other agencies.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Provided information and support clients with establishing independence/link monitor clients progress

Youth Care Provider

St. Judes Ranch for Children
10.2017 - 12.2019
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.

Youth Counselor

Optimist Youth Homes and Family Services
08.2010 - 01.2017
  • Monitored youth behavior and offered guidance and support for positive change.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
  • Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Provided crisis intervention and emotional support to youth.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.
  • Enhanced youths'' self-esteem by implementing confidence-building activities and group discussions.
  • Developed strong rapport with youths, fostering open communication and trust for effective counseling sessions.

VISTO Volunteer

LA County Probation
09.2008 - 10.2010
  • Responsible for checking in visitors
  • Performed Administrative duties
  • Worked under the direct supervision of Deputized Probation staff
  • Engaged in the supervision and investigation of adults and juveniles
  • Assisted with additional duties as needed.

Intern

US Marshals
11.2009 - 06.2010
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Aviation Boatswain's Mate Handler

United States Navy
01.2003 - 01.2007
  • Stood watch during specified periods and determined geographical position of ship.
  • Supervised and coordinated activities of crew aboard ship.
  • Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
  • Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
  • Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
  • Signaled pilots manually to correct movements and prevent accidents.

Education

Bachelor of Science - Criminal Justice

Westwood College
Los Angeles, CA
07.2010

Skills

  • Positive working relationships
  • Written and verbal communication
  • Training and mentoring
  • Site Inspections
  • Client Advocacy
  • Regulations and compliance
  • Facility Management
  • Resident support
  • Staff Performance Assessments
  • Payroll procedure oversight
  • Problem-Solving
  • Effective Communication
  • Interpersonal Skills

Timeline

Residential Program Manager

Tancell Care
10.2023 - Current

Basic Life Skills Provider/Case Manager

WC-Health
04.2020 - 09.2023

Youth Care Provider

St. Judes Ranch for Children
10.2017 - 12.2019

Youth Counselor

Optimist Youth Homes and Family Services
08.2010 - 01.2017

Intern

US Marshals
11.2009 - 06.2010

VISTO Volunteer

LA County Probation
09.2008 - 10.2010

Aviation Boatswain's Mate Handler

United States Navy
01.2003 - 01.2007

Bachelor of Science - Criminal Justice

Westwood College

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Terrell Baker