Terrell Benson
Delivery & Customer Service Provider
Youngstown,OH
Summary
Highly motivated employee with an engaging and pleasant personality and great customer service skills. Hardworking and safety focused driver and customer service rep with excellent organizational and multitasking skills dedicated to achieving challenging tasks. Detail-oriented in meeting daily business and customer needs. Offers background in delivery services and customer service. more.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Retail Merchandiser Team Lead
Quest Service Group
05.2021 - Current
- Organized store merchandise racks and displays to promote and create visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to planogram.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized displays to achieve clean and appealing product layouts.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Arranged consistent shelves, bins, and racks at over 30 locations by following established planograms.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Organized and maintained displays to achieve clean and appealing product layouts.
Delivery Driver
DoorDash
02.2019 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Following customer instructions and providing great detail to customer requests.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Delivery Driver
Porter Logistics
06.2019 - 04.2021
- Operated company van safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Fostered positive working relationships with regular customers.
- Drove van in urban and rural areas to expertly make high volume of deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Averaged 170 deliveries per day.
- Carried a perfect attendance record.
- Lifted packages up to 70lbs on as regular basis.
- Trained drivers and provided tips and other solutions to common issues and questions.
- Assisted other driver routes and performed rescues if necessary.
- Loaded truck and properly secured items to prevent damage for deliveries and balance.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
High School Diploma -
East High School
Youngstown, OH 08.2016 - 05.2018
Skills
Cleaning
Communications
Organizational Skills
Retail Sales
Powerpoint
Customer Service
Microsoft Word and Services
Planograms
Inventory Control
Retail Management
Retail
Retail Merchandising
Time management
Load & Unload
Communication skills
Delivery Driving and Route
Assistance in Problem Solving
Preparation
Certification
Driver's License
Personal Information
Authorized To Work: US
Accomplishments
- Achieved great accomplishment and appreciation from management and close coworkers in field amongst countless tasks, great service and providence to customers, employees, and team members.
- Accurately and efficiently providing great reliability and dependability within field.
- On time both amongst management and relevant positions.
- Respected by members of management, employees, and counterparts.
Timeline
DOT Certification
06-2022
Retail Merchandiser Team Lead
Quest Service Group
05.2021 - Current
Forklift Training
05-2021
Driver's License
11-2019
Delivery Driver
Porter Logistics
06.2019 - 04.2021
Delivery Driver
DoorDash
02.2019 - Current
High School Diploma -
East High School
08.2016 - 05.2018