Terrill Blake
Boynton Beach,FL
Summary
Successful customer service professional with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Advocate My Meds
10.2022 - 02.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Call Center Scheduler
Aspen Dental
03.2020 - 09.2022
- Contributed towards business growth goals by effectively managing resources during peak periods or unexpected events impacting call volumes.
- Provided ongoing feedback to agents about their performance metrics while offering coaching opportunities for improvement where necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Technical Support Representative
Teleperformance
01.2015 - 03.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
No Degree - Diploma
Plantation High School
Plantation, FLSkills
- Great customer service (10 years)
- Customer service
- Computer skills
- Administrative experience
- Medical scheduling
- HIPAA
- Insurance Verification
- Communication skills
- Sales
- Analysis skills
- English
- Telemarketing
- Organizational skills
- Dispatching
- Leadership
- Phone etiquette
- Clerical experience
- Time management
- Customer support
- Problem-solving abilities
Certification
- Life & Health Insurance License
- Property & Casualty License
Timeline
Customer Service Advocate
Advocate My Meds
10.2022 - 02.2024
Call Center Scheduler
Aspen Dental
03.2020 - 09.2022
Technical Support Representative
Teleperformance
01.2015 - 03.2020
No Degree - Diploma
Plantation High School
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