Summary
Overview
Work History
Education
Skills
Talent
Languages
Timeline
Generic

Terrell Clarke

Brooklyn,NY

Summary

Proven leader in employee training and customer service with a strong record at RJR Maintenance & Omar's Kitchen enhancing operational efficiency and team performance. Expertise in high-volume dining and warehouse operations has led to significant improvements in workplace productivity and customer satisfaction. Demonstrates a commitment to fostering teamwork and delivering results through effective leadership.

Overview

7
7
years of professional experience

Work History

Lead Supervisor

RJR Maintenance
Queens, NY
06.2023 - Current
  • Trained new hires on company policies, procedures, and processes.
  • Conducted regular team meetings and daily huddles to review goals,objectives and success strategies
  • Provided guidance to junior staff members regarding best practices for productivity improvement.
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Reviewed completed work to verify consistency, quality and conformance.

Manager

Crothall Healthcare Inc.
Brooklyn, NY
12.2024 - 02.2025
  • Coordinated call-outs to maintain punctual arrival.
  • Monitored and confirmed availability of supplies.
  • Performed regular inspections to maintain compliance with workplace protocols.
  • Tracked and monitored attendance data to support workforce management.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Investigated accidents or incidents involving custodial personnel or equipment.
  • Provided training and guidance on proper cleaning techniques for all employees.
  • Managed supply inventory levels.
  • Ensured that all hazardous materials were properly labeled and stored safely.
  • Produced thorough, accurate and timely reports of project activities.

Restaurant Connoisseur

Omars Kitchen
Manhattan, NY
10.2017 - 02.2025
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Managed and supervised day-to-day operations of multiple restaurants. Trained new team members in cash register operation, stock procedures and customer services.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Sales Associate

Madewell
Manhattan, NY
05.2023 - 11.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Bagged or packaged purchases and wrapped gifts.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Placed special orders or called other stores to find desired items.

The Ups Store

Ups Store
Hoboken, NJ
02.2023 - 03.2023
  • Placed mail into appropriate PO boxes.
  • Staged final products for shipment.
  • Labeled packages and recorded items packed in preparation for shipping.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Weighed mail to determine correct postage.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Received, sorted and organized incoming letters and packages.
  • Operated photocopier to print, collate and fold documents.
  • Packaged items in boxes or envelopes and sealed.
  • Weighed items using electronic scale to calculate shipping costs.

Ramp Worker

UPS
Newark, NJ
11.2022 - 12.2022
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Collected, sorted and checked baggage tags against flight lists.
  • Secured items in truck by strapping over protective padding.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

Manufacturing Technician

Live Love Polish
Long Island City, NY
06.2019 - 12.2019
  • Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
  • Troubleshot problems with equipment, devices or products.
  • Built packaging for finished products and calibrated or adjusted equipment to ensure quality production.
  • Lifted heavy loads regularly to efficiently move raw materials, assemblies and completed products.
  • Supported production by handling parts, rigs and jigs with precise care.
  • Monitored manufacturing processes and made improvements to increase profit.
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.

Plumber

Creative Mechanical Inc
Brookyln , NY
12.2018 - 05.2019
  • Installed and replaced water heaters, drain pipes and water supply lines.
  • Installed and repaired gas lines and hot and cold water lines.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.

Education

High School Diploma -

Northside High School
Warner Robins, GA
05.2017

Some College (No Degree) -

Kingsborough Community College of The City University of New York
Brooklyn, NY

Skills

  • Accurate Cash Management
  • Point Of Sale Operation
  • Inventory Control
  • Service Excellence
  • Workforce Development
  • Sanitation Practices
  • Problem-Solving Expertise
  • Customer Assistance
  • Container tagging and marking
  • Equipment inspection
  • TSA Collaboration
  • Employee engagement
  • Attention to detail
  • Documentation and reporting

Talent

  • Music
  • Fashion
  • Entertainment Industry

Languages

English
Professional

Timeline

Manager

Crothall Healthcare Inc.
12.2024 - 02.2025

Lead Supervisor

RJR Maintenance
06.2023 - Current

Sales Associate

Madewell
05.2023 - 11.2023

The Ups Store

Ups Store
02.2023 - 03.2023

Ramp Worker

UPS
11.2022 - 12.2022

Manufacturing Technician

Live Love Polish
06.2019 - 12.2019

Plumber

Creative Mechanical Inc
12.2018 - 05.2019

Restaurant Connoisseur

Omars Kitchen
10.2017 - 02.2025

High School Diploma -

Northside High School

Some College (No Degree) -

Kingsborough Community College of The City University of New York

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Terrell Clarke