Terrell Gill
Summary
Energetic Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
9
9
years of professional experience
Work History
Department Manager
Lowes Home Improvment
05.2023 - 10.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Sales Associate
Lowes Home Improvment
10.2017 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Overnight Supervisor
Home Depot
02.2017 - 07.2017
- Prepared, planned and implemented training programs to support ongoing staff development.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Overnight Freight Associate
Home Depot
07.2016 - 02.2017
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Sales Associate
Home Depot
04.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Westside High School
Houston, TXSkills
- Goals and Performance
- Staff Development
- Train Employees
- Order Processing
- Supply Chain Management
Timeline
Department Manager
Lowes Home Improvment
05.2023 - 10.2023
Sales Associate
Lowes Home Improvment
10.2017 - 05.2022
Overnight Supervisor
Home Depot
02.2017 - 07.2017
Overnight Freight Associate
Home Depot
07.2016 - 02.2017
Sales Associate
Home Depot
04.2015 - 07.2016
High School Diploma -
Westside High School
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