Terrell Gilmore
Operation Supervisor
New York,NY
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Station Master
MTA Metro North Railroad
11.2013 - Current
- Supervise daily operations of Grand Central Terminal
- Manage staff of 25-30 workers daily.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Coordinate staff operations and serve as primary contact of station operations.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Maintaining clear and constant communication with tower and Yardmaster
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Maintaining cleanliness standards throughout Terminal
- Develops, implements and maintains appropriate policies and procedures.
- Scheduling and Payroll.
- Performs other job-related duties as assigned.
Customer Service Representative
MTA Metro-North Railroad
01.2006 - 11.2013
- Customer engagement and provided friendly, knowledgeable service.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Building Custodian Supervisor
MTA Metro North Railroad
01.2008 - 02.2009
- Supervise and perform all duties related to cleaning stations such as, mopping, policing grounds on and around platforms and station buildings. Clean toilets, ticket offices, windows and all exits and entrances, overpasses, and underpasses, waiting rooms, shelters, and elevators. Complete daily work cards, check station public address systems, post notices, report station defects and other custodian-related duties as assigned by Superintendent-Stations.
- Managed waste disposal efficiently, ensuring proper recycling practices and minimizing environmental impact.
- Preserved optimal indoor air quality through diligent dusting, vacuuming, and sanitizing high-touch surfaces regularly.
- Actively participated in departmental training sessions or workshops, staying up-to-date on best practices in building maintenance and safety.
- Boosted occupant satisfaction rates with prompt response times on reported issues or concerns related to building upkeep or safety hazards.
Education
Some College (No Degree) -
Bronx Community College
New York, NYSkills
- Friendly, Positive Attitude
- Training and developing
- Decision-Making
- Attention to Detail
- Problem-Solving
- Customer Service
References
AVAILABLE UPON REQUEST
Timeline
Assistant Station Master
MTA Metro North Railroad
11.2013 - Current
Building Custodian Supervisor
MTA Metro North Railroad
01.2008 - 02.2009
Customer Service Representative
MTA Metro-North Railroad
01.2006 - 11.2013
Some College (No Degree) -
Bronx Community College
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