Terrell Goshay
Denver,CO
Summary
Self-motivated individual with success in providing fast, high-quality customer service to customers in fast paced settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Brooklyn's At The Pepsi Center
06.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Team Leader
Metropolitan State University Of Denver
11.2017 - 04.2023
- Assisted students throughout university with coordinating appointments with academic advisors.
- Directed student calls and emails to the appropriate department for assistance with questions and inquiries.
- Performed outreach calls in order to help new and existing students register for classes and other opportunities such as scholarship eligibility.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Education
Bachelor of Arts - Entreprenuership
Metropolitan State University of Denver
Denver, CO05.2024
Skills
- Guest Engagement
- High-Volume Dining
- Performance Improvement
- Team Collaboration
- Computer Literacy
- Team Player
Affiliations
- Volunteers of America 2023 - current
Timeline
Server
Brooklyn's At The Pepsi Center
06.2022 - Current
Team Leader
Metropolitan State University Of Denver
11.2017 - 04.2023
Bachelor of Arts - Entreprenuership
Metropolitan State University of Denver
Hobbies
Weightlifting, 2D Pencil Sketching, and Playing Piano
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