Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terrell Griffin

Charlotte,NC

Summary

Responsible IT professional with seven years of experience providing customer support and troubleshooting expertise. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with clients by providing outstanding technical services.

Overview

6
6
years of professional experience

Work History

Senior Field Service Technician

RWJBarnabas Health
08.2021 - 06.2023
  • Conduct weekly team meetings via multiple remote meeting tools such as Zoom, Teams, and Webex.
  • Reviewed aspects of tickets and projects with manager and group to alleviate equipment failure and prevent callbacks.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Lead and managed local IT and contractors during site projects.

Field Service Technician

RWJBarnabas Health
05.2019 - 08.2021
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Operated hand tools and power equipment according to company safety procedures.
  • Documented and completed 8 to 10 service call tickets a day using ServiceNow/Remedy ticketing platform.
  • Liaised with medical departments to optimize productivity and efficiency for clinical and non-clinical staff.
  • Provided troubleshooting and repair support in-person and remotely for Jersey City Medical Center and RWJBH satellite hospital locations.
  • Worked on projects as needed with site IT Manager.

IT Consultant

Goldman Sachs/Insight Global
02.2019 - 05.2019
  • Inspected equipment, assessed functionality and optimized controls.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Coordinated efficient large-scale hardware deployments.

IT Consultant

Millennium Management/Insight Global
01.2019 - 02.2019
  • Collaborated with other IT contractors with a small scale deployment project for a company expansion.
  • Tested and setup approximately two hundred workstations in a fast pace environment.

Technical Support Representative

Altice USA
01.2017 - 06.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support knowledge base for use by team.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Documented support interactions using Remedy ticketing service.
  • Supported a diverse range of technical issues across multiple system including tv/cable, telephone, and PC related issues.

Education

Bachelor of Science - Cyber & Data Security Technology

University of Arizona Global Campus
Tucson, AZ
06.2023

Internetwork Engineering Certificate - Information Technology

PC AGE - Jersey City
Jersey City, NJ
06.2016

Associate of Science - Computer Science

Hudson County Community College
Jersey City, NJ
04.2014

Skills

  • Windows 10/11, Office 365
  • Mentoring
  • Active Directory Management
  • Team Supervision
  • Cisco/VMware
  • Remote Support
  • Imaging/Deployment/Installation
  • Network Patching
  • Imprivata/EPIC EMS

Accomplishments

  • Supervised and trained a group of 5-10 contractors to deploy and configure 100+ clinical/non-clinical devices for the Jersey City Medical Center ED expansion project.
  • Successfully lead and managed a small team of contractors with a site wide Windows 10 OS migration project involving 1,500+ computers/laptops.

Timeline

Senior Field Service Technician

RWJBarnabas Health
08.2021 - 06.2023

Field Service Technician

RWJBarnabas Health
05.2019 - 08.2021

IT Consultant

Goldman Sachs/Insight Global
02.2019 - 05.2019

IT Consultant

Millennium Management/Insight Global
01.2019 - 02.2019

Technical Support Representative

Altice USA
01.2017 - 06.2018

Bachelor of Science - Cyber & Data Security Technology

University of Arizona Global Campus

Internetwork Engineering Certificate - Information Technology

PC AGE - Jersey City

Associate of Science - Computer Science

Hudson County Community College

Similar Profiles

CREATE PROFILE
Terrell Griffin