Terrell Hammac
Chicago,IL
Summary
Enthusiastic professional Leader offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Raising Cane's
2 N Michigan Ave, Chicago, IL 60626
04.2022 - Current
- Planned and prepared work schedules for 55 employees to assign employees to specific duties.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Restaurant Manager
Chili's Grill & Bar
5435 W Touhy Ave, Skokie, IL 60077
08.2006 - 04.2022
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Worked effectively in fast-paced environments.
General Manager
Century Theatres
109 Plaza Dr, Vallejo, Ca 94591
02.1998 - 07.2006
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Administrative Studies - Small Business Administration And Management
Ventura College
Ventura, CA09-1996
Skills
- Training and development skill
- Staff Management
- Staff Development
- Food safety and sanitation
- Customer Retention
- Employee Scheduling
- Business operations background
- Team leadership strength
- Operations Management
- Inventory Control
- Workflow Coordination
- Business operations knowledge
- Budget Control
Accomplishments
- Supervised team of 90 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing shiftily meetings to address customer's experience.
Certification
- ServSafe: Food Protection Manager Certification
- Servsafe: Allergen Certifcate
Work Preference
Work Type
Full TimeImportant To Me
Company Culture401k matchCareer advancementHealthcare benefitsPersonal development programsWork-life balanceTimeline
Assistant General Manager
Raising Cane's
04.2022 - Current
Restaurant Manager
Chili's Grill & Bar
08.2006 - 04.2022
General Manager
Century Theatres
02.1998 - 07.2006
Bachelor of Administrative Studies - Small Business Administration And Management
Ventura College