Terrell Harper
Petersburg,VA
Summary
Experienced residential management professional with a proven track record of leading teams to success through effective collaboration and goal achievement. Proficient in conflict resolution, staff training, and overseeing operations to ensure efficiency. Demonstrated reliability and adaptability in navigating dynamic environments, facilitating smooth transitions, and resolving issues effectively. Recognized for cultivating positive team dynamics and consistently delivering successful outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Direct Support Residential Supervisor
Diversity Residential Services
01.2023 - Current
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
Rehab Nursing Technician
Encompass Health and rehabilitation
11.2022 - 05.2023
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat and take medications
- Making sure they have regular meals and proper medication dosages
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Turning or adjusting patients in bed to prevent bedsores or other discomfort
- Exercising patients by helping them walk
- Developed trusting relationships with patients through active listening and empathetic communication, fostering a supportive atmosphere conducive to healing.
Home Health Aide
Time4Care - Spicely Family
03.2020 - 11.2022
- Helping patients with personal hygiene, dressing, bathing, and other daily tasks.
- Performing basic health care services for patients, including checking vital signs or administering prescription medication.
- Helping with general light housekeeping.
- Making transportation arrangements as needed.
- Working with a nurse, personal care aide, CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals.
- Observing and reporting on patient's condition.
- Keeping up with in-service training.
Psychiatric Technician
Central State Hospital
02.2017 - 10.2018
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
- Counseled and mentored clients on substance use and life choices.
- Participated in ongoing professional development opportunities to stay current with best practices in mental health care.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Conducted intake assessments to accurately document patient histories and current mental health status.
Direct Support Professional
Diversity Residential Homes
02.2014 - 07.2014
- Assist individuals with disabilities with their daily living activities
- Administer medication(s) according to guidelines
- Aid in implementing treatments, training programs, and developmental/behavioral plans
- Encourage community participation
- Document all observations and daily progress notes
- Communicate effectively with team members
- Assist individuals in performing their cleaning responsibilities
- Transport and accompany individuals to appointments, outings, and shopping
- Perform other responsibilities and duties as assigned by your supervisor
Call Service Representative
GDIT VANGENT
09.2008 - 03.2010
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Psychiatric Technician
Central State Hospital
10.2000 - 01.2010
- Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
- Provide nursing, psychiatric and personal care to mentally ill, emotionally disturbed or mentally retarded patients.
- Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling and befriending them.
- Take and record measures of patients' physical condition, using devices such as thermometers and blood pressure gauges.
- Encourage patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhance interpersonal skills and develop social relationships.
- Collaborate with and assist doctors, psychologists, and rehabilitation therapists working with mentally ill, emotionally disturbed, or developmentally disabled patients in order to treat, rehabilitate, and return patients to the community.
- Develop and teach strategies to promote client wellness and independence.
- Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required.
- Aid patients in performing tasks such as bathing and keeping beds, clothing and living areas clean.
- Administer oral medications and hypodermic injections, following physician's prescriptions and hospital procedures.
- Issue medications from dispensary and maintain records in accordance with specified procedures.
- Interview new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history.
Direct Support Professional
Agape Unlimited
06.2005 - 05.2008
- Assist individuals with disabilities with their daily living activities
- Administer medication(s) according to guidelines
- Aid in implementing treatments, training programs, and developmental/behavioral plans
- Encourage community participation
- Document all observations and daily progress notes
- Communicate effectively with team members
- Assist individuals in performing their cleaning responsibilities
- Transport and accompany individuals to appointments, outings, and shopping
- Perform other responsibilities and duties as assigned by your supervisor
Education
Cosmetology School - Cosmetology
A.L.B.C. School of Barbering & Cosmetology
Petersburg, VA02.2011
High school diploma -
Petersburg High School
Petersburg, VA06.1993
Skills
- Hair Styling
- Caregiving
- EMR Systems
- Developmental Disabilities Experience
- Laundry
- Cleaning Experience
- Meal Preparation
- Vital Signs
- Patient Care
- Home Care
- Resident relations
- Team management
- Crisis intervention
- Accurate record keeping
- Team building and relationships
- Activities management
- Group activities coordination
Certification
Licensed Cosmetologist instructor, 12/01/12, 12/01/24, 12/31/26
Timeline
Direct Support Residential Supervisor
Diversity Residential Services
01.2023 - Current
Rehab Nursing Technician
Encompass Health and rehabilitation
11.2022 - 05.2023
Home Health Aide
Time4Care - Spicely Family
03.2020 - 11.2022
Psychiatric Technician
Central State Hospital
02.2017 - 10.2018
Direct Support Professional
Diversity Residential Homes
02.2014 - 07.2014
Call Service Representative
GDIT VANGENT
09.2008 - 03.2010
Direct Support Professional
Agape Unlimited
06.2005 - 05.2008
Psychiatric Technician
Central State Hospital
10.2000 - 01.2010
High school diploma -
Petersburg High School
Cosmetology School - Cosmetology
A.L.B.C. School of Barbering & Cosmetology
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