Terrell Harrell

• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Skills: Financial Analysis · Technical Writing · Teamwork · Time Management

• Responsible for providing customer support and assistance over via phone. Handle inquiries related to account balances, transaction history, and other banking services.
• Excellent communication skills and maintain a calm and professional demeanor even in challenging situations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Answers over eighty calls per shift to meet fast-paced call center demands
• Educates customers on company systems, form completion, and access to services

Skills: Financial Analysis · Product Marketing · Teamwork · Time Management

• Scheduled and organized delivery routes
• Monitored and tracked dispatch communication systems
• Facilitated communications between customers and field personnel to answer questions or resolve concerns
• Scheduled deliveries and pickups according to customer needs
• Pursued and processed payments for outstanding balances
• Updated accounts with latest personal details and payment information
• Dealt with problems with calm and professionalism to deliver optimal resolutions

Skills: Financial Analysis · Customer Service · Teamwork · Time Management

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Conducted interviews with subject matter experts to generate topics.
• Coordinated with photographers and graphic designers to supplement stories with multimedia content.

Skills: Technical Writing · Graphic Design

• Set up equipment for inside and outside shots
• Communicated with talent to achieve desired results
• Utilized various camera formats and lenses for different lighting scenarios
• Liaised with lighting and production team to resolve any issues related to camera, video, audio recording, and lighting

Skills: Camera Operation · Camera Assistant · Film Production · Assembler ·