Terrell Jeffery

Manages and supports 100+ conference and event spaces, ensuring 99% system uptime for audio, visual, and video conferencing technology. Provides real-time troubleshooting and setup for daily meetings and hybrid events of up to 500 attendees, resolving issues within minutes to maintain efficiency and high user satisfaction.

• Collaborated with event coordinators to determine technical requirements and setup needs.
• Operated audio-visual equipment for various events, ensuring high-quality presentations.

• Directed logistics team of 12-15 to optimize delivery routes and loads of 200-300 packages per day, ensuring timely delivery of packages to customers across 50% of San Francisco.
• Contributed to the success of the logistics operation by consistently meeting delivery deadlines and maintaining a high level of customer satisfaction.
• Trained and supervised new delivery drivers, promoting best practices and adherence to company policies and procedures.

• Oversaw graveyard shift operations in a hospitality environment, managing a team of 8+ staff and ensuring 100% functionality of all facilities across a 150-room property. Maintained a 98% guest satisfaction rating during overnight hours by promptly addressing issues and Improved team efficiency during nightly tasks.
• Managed hospitality team of 8-10 during overnight shift, delegating tasks and responsibilities to maintain high standards of service.
• Trained and supervised a graveyard team of 8+ employees in hospitality procedures, customer service, and safety protocols, ensuring consistent service quality and team readiness.