Terrell Johnson
Baytown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Manager that repairs and performs routine maintenance on a variety of high performance equipment.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Velero Gas Station
785 W Craig Rd North Las Vegas
01.2005 - 11.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
L.A Express Warehouse
4598 Statz St North Las Vegas, NV
07.2004 - 01.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Senior Supervisor of Operations
Blue Beacon International
2931 Losee Rd, North Las Vegas
11.2006 - 10.2010
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Operations Manager
Blue Beacon International
865 Pilot Rd I-80 Exit 46 W Main St, Fernley NV
10.2010 - 06.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
General Manager in Training
Blue Beacon International
6730 Thompson Rd Baytown TX
06.2016 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- specialize in handling of maintenance of repress pumps, 1\2 inch to 1 inch ARO pumps, check valves, solenoids, general pumps, cat 3030 pumps, dema valves, reverse osmosis pump, water softener, and charcoal filters.
Education
No Degree - Machine Tool Technology
Vincennes University
Vincennes, INHigh School Diploma -
Princeton Community High School
Princeton, IN05.2003
Skills
- Manage Operations
- Maintain operational equipment
- Inventory Tracking and Management
- Setting Up for Performances
- Payroll Administration and Timekeeping
- Manager Coaching and Training
- Environmental Impact Management
- Hiring and Onboarding
- Improve Performance
- Management Training
- Develop Policies
- Performance Monitoring and Evaluation
- Records Organization and Management
Timeline
General Manager in Training
Blue Beacon International
06.2016 - Current
Operations Manager
Blue Beacon International
10.2010 - 06.2016
Senior Supervisor of Operations
Blue Beacon International
11.2006 - 10.2010
Assistant Manager
Velero Gas Station
01.2005 - 11.2006
Supervisor
L.A Express Warehouse
07.2004 - 01.2005
No Degree - Machine Tool Technology
Vincennes University
High School Diploma -
Princeton Community High School