Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrell Johnson

Baytown

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Manager that repairs and performs routine maintenance on a variety of high performance equipment.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Velero Gas Station
01.2005 - 11.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Supervisor

L.A Express Warehouse
07.2004 - 01.2005
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Senior Supervisor of Operations

Blue Beacon International
11.2006 - 10.2010
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Compiled training materials for new employees and tracked skill development.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.

Operations Manager

Blue Beacon International
10.2010 - 06.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

General Manager in Training

Blue Beacon International
06.2016 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • specialize in handling of maintenance of repress pumps, 1\2 inch to 1 inch ARO pumps, check valves, solenoids, general pumps, cat 3030 pumps, dema valves, reverse osmosis pump, water softener, and charcoal filters.

Education

No Degree - Machine Tool Technology

Vincennes University
Vincennes, IN

High School Diploma -

Princeton Community High School
Princeton, IN
05.2003

Skills

  • Manage Operations
  • Maintain operational equipment
  • Inventory Tracking and Management
  • Setting Up for Performances
  • Payroll Administration and Timekeeping
  • Manager Coaching and Training
  • Environmental Impact Management
  • Hiring and Onboarding
  • Improve Performance
  • Management Training
  • Develop Policies
  • Performance Monitoring and Evaluation
  • Records Organization and Management

Timeline

General Manager in Training

Blue Beacon International
06.2016 - Current

Operations Manager

Blue Beacon International
10.2010 - 06.2016

Senior Supervisor of Operations

Blue Beacon International
11.2006 - 10.2010

Assistant Manager

Velero Gas Station
01.2005 - 11.2006

Supervisor

L.A Express Warehouse
07.2004 - 01.2005

No Degree - Machine Tool Technology

Vincennes University

High School Diploma -

Princeton Community High School

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Terrell Johnson