Dynamic and results-driven professional with a clean driving record and exceptional navigation skills, honed as a Contract Delivery Driver at Golden Gate Rx. Proven ability to enhance customer satisfaction through efficient delivery processes and strong problem-solving capabilities, while effectively managing logistics and training new team members for success.
Hi, I’m
Terrell Jones
oakland,ca
Summary
Overview
18
years of professional experience
1
Certification
Work History
Golden Gate Rx
Contract Delivery Driver
01.2018 - 05.2025
Job overview
- Collaborated with team members to resolve logistical challenges promptly, ensuring smooth operations across the organization.
- Demonstrated strong problem-solving skills by quickly adapting to unexpected road closures or delays due to weather conditions or accidents.
- Increased overall efficiency of the delivery process by actively seeking feedback from clients regarding areas of improvement or suggestions for enhanced services provided.
- Provided exceptional customer service by greeting clients professionally during pick-up and drop-off times.
- Organized cargo efficiently within the delivery vehicle, allowing for quicker order fulfillment upon arrival at each destination.
- Utilized mobile devices and applications for real-time updates on deliveries status changes or additional requests from customers or dispatchers.
- Maintained positive relationships with regular clients through reliability in meeting deadlines consistently over time.
- Assisted in training new drivers on company policies, procedures, and route planning strategies to ensure their success within the organization.
- Increased customer satisfaction through prompt and courteous service, addressing any concerns or issues immediately.
- Adhered to all local traffic laws and company policies while navigating various driving conditions safely.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Supported fellow drivers as needed by assisting with loading/unloading procedures when necessary or sharing knowledge about best practices in safe driving techniques.
Safeway
Manager
01.2015 - 04.2019
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Aaa
Operations Manager
01.2007 - 02.2014
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
Education
Fremont High School Oakland, CA
06-1998
University Overview
Skills
- Loading and unloading
- Excellent navigation
- Clean driving record
- Defensive driving
- Efficient driving
- Multitasking and organization
- Time management skills
- Safe driving
Accomplishments
Accomplishments
- Received [Award Name] achievement award at [Company Name] in [Month, year].
- Achieved [Result] through effectively helping with [Task].
Certification
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Contract Delivery Driver
Golden Gate Rx
01.2018 - 05.2025
Manager
Safeway
01.2015 - 04.2019
Operations Manager
Aaa
01.2007 - 02.2014
Fremont High School
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